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We're here to help.

Questions about plans, eSIMs, numbers or Tele Agent — email us. A human replies to every message.

support@esimgomobile.com

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Check the live system status first — component states are read straight from the platform, never invented. If everything is green, email us and a human replies.

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FAQ

Frequently asked.

Is esimgomobile live?
Yes — plans are live with real checkout, your dashboard activates after your first purchase, and a human replies to every message.
How do I install an esimgomobile eSIM?
After purchase you get a QR code instantly. iPhone: Settings → Cellular → Add eSIM → scan. Android: Settings → Network → SIMs → Add eSIM → scan. Your dashboard can re-issue the code anytime.
Why do you need my ID?
Real phone numbers are regulated. Carriers require identity verification before issuing numbers in most countries — we collect it once at signup and handle the compliance.
What is Tele Agent?
Our AI receptionist: it answers your business calls 24/7, books appointments into your calendar, takes messages and sends you a summary after every call. Details on the Tele Agent page.
Can AI agents use esimgomobile?
Yes — that's a core use case. Agents get API keys and our MCP server to buy data, provision eSIMs, rent numbers and manage Tele Agent programmatically. See Developers.
How do I request a support call?
Use the request-a-call form on this page. We queue every request and call you back in your chosen time window.
Do you offer phone support?
Yes — request a callback with the form above, or reach us any time by email. Tele Agent is our AI receptionist for your business lines, not our support line.
What are your support hours?
Our support team is available during business hours, and we monitor email every day — a human replies to every message.
Can I get help in my language?
Yes — we support the same six languages as this site: English, Spanish, French, German, Portuguese and Japanese.
How do I contact support?
Email support@esimgomobile.com — we reply to every message.

esimgomobile in China

Using support in China? You are on the local edition — key facts for China (capital Beijing, dial code +86) are below. esimgomobile plans for China are live now — monthly plans from $8/mo and one-time travel packs from $3.65, with live checkout.

CapitalBeijing
Dial code+86
CurrencyChinese yuan (CNY)
Time zoneUTC+8
Main languagesMandarin

Plans are live — see plans and pricing.

Inside the app

esimgomobile in action.

A visual walkthrough built for this page — mockups of the exact experience plus photography from the field.

vs roaming
esimgomobile eSIMone price
Carrier roamingper-day fees
10 GB · 14 days · China
The honest comparison on Support · China: one prepaid eSIM price versus carrier roaming.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
Why travelers pick it
  • Instant QR install
  • 5G where available
  • One-tap top-up
Why travelers pick Support · China: Instant QR install, 5G where available, One-tap top-up.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Virtual number
+1 205 584 2516
Routes toChina
SMS + voiceEnabled
Your second line on Support · China: +1 205 584 2516 — real number, SMS and voice enabled.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Tele Agent transcript
What happens when my data runs out in China?
You get a heads-up at 80%, then one-tap top-up. No roaming-bill surprises in China.
Tele Agent transcript on Support · China: real question, specific answer.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
My eSIM
69%50 GB left
Days left20
Top up+10 GB
Data dashboard on Support · China: 69% remaining, days left, top-up one tap away.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
woman with red cap talking on laptop
China
eSIM dataLive
Local numberAvailable
5GYes
Coverage card on Support · China: data live, local number available, 5G where it exists.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
esimgomobile.com
Checkout
Atlas 20GB — Chinatotal
Taxescalculated
Pay securely
256-bit encrypted · Amazon Pay
Secure checkout on Support · China: Atlas 20GB, full price up front, no fine print.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
esimgomobile.com
API quickstart
curl https://api.esimgomobile.com/v1/esims \
  -H "Authorization: Bearer $KEY" \
  -d '{"country":"CH"}'
200 OK · 169 ms
REST API behind Support · China: issue eSIMs programmatically — 200 OK in milliseconds.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
Speed test
315Mbps
5G · China · 56 ms
Illustrative speed readout on Support · China: 315 Mbps, 56 ms — example figures, not live measurements.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
Coverage
195
destinations live
China5G ready
Check coverage
Coverage at a glance for Support · China: 195 destinations live, fastest local partner selected on its own.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
narrow alley in city at night
“Switched plans mid-trip in China. Took about a minute.”
Noah P.Verified traveler · China
Traveler review for Support · China: “Switched plans mid-trip in China. Took about a minute.” — Noah P..
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
photo of men talking through laptop
Get connected
1 Pick a plan2 Scan QR3 Land online
Three steps on Support · China: pick a plan, scan the QR, land online.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Jason Pittman
Ready for China?
Get your eSIM
Live now · no waitlist
“Ready for China?” — the CTA card on Support · China: plans live now, no waitlist.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Tele Agent
“Setting up your China line…”
AI voice agent on Support · China — answers spoken aloud, never a support ticket.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
31
free tools
launch fact
Launch fact behind Support · China: 31 free tools — a fixed figure, not live telemetry.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Tele Agent
How fast is the data in China?
China averages 5G in cities. Your plan connects to the fastest local network automatically.
Tele Agent chat on Support · China — real questions, specific answers, zero telecom jargon.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
eSIM plan
Atlas 50GB50 GB · 60 days
China
Install eSIM
Atlas 50GB on Support · China — 50 GB · 60 days, prepaid with the full price shown before you pay.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
esimgomobile.com
Plans for China
Atlas 5GB5 GB · 30 days
Atlas 20GB20 GB · 30 days
Atlas 50GB50 GB · 60 days
Compare plans
Plan picker on Support · China: 5GB, 20GB, 50GB and Unlimited — pick by trip, not fine print.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
China · 5G
Signal widget on Support · China: network generation and place, always visible.
  1. 1The plan chip: name, allowance and destination in one line.
  2. 2Everything you need to confirm you're on the right plan.
esimgomobile.com
modern workspace with smartphone and greenery
Support & Contact
Travel guides · 8 min read
From the blog: “Support & Contact” — travel guides in about eight minutes.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
view of seashore from santorini in greece — Support · China: The support page never asks for your password — no security theater.
Support · China: The support page never asks for your password — no security theater.
downtown manhattan skyline new york city new york usa — Support · China: Rainy-day backup plan: indoor attractions researched from the hostel bunk.
Support · China: Rainy-day backup plan: indoor attractions researched from the hostel bunk.
women at the beach — Support · China: Top-up trouble, install stalls, plan math — all covered here.
Support · China: Top-up trouble, install stalls, plan math — all covered here.
couples walking on the sandy beach — Support · China: The museum queue skips itself: tickets bought online, straight to the door.
Support · China: The museum queue skips itself: tickets bought online, straight to the door.
miniature eiffel tower reflected on wet surface — Support · China: The viewpoint at golden hour: livestream the sunset to everyone back home.
Support · China: The viewpoint at golden hour: livestream the sunset to everyone back home.
eiffel tower in paris against cloudy sky — Support · China: The business trip: client deck synced, video call joined from the taxi.
Support · China: The business trip: client deck synced, video call joined from the taxi.
cityscape with high rise buildings in downtown — Support · China: Support speaks six languages — switch mid-conversation.
Support · China: Support speaks six languages — switch mid-conversation.
AMITR MEENA (AMMY) — Support · China: The conference badge: QR ticket scanned, session schedule synced.
Support · China: The conference badge: QR ticket scanned, session schedule synced.
Close-up of hands holding a smartphone showing a mountain scene, captured outdoors in Banff. — Support · China: Golden hour, fully online — photo backups upload before dinner.
Support · China: Golden hour, fully online — photo backups upload before dinner.
the view of a white building on a hillside — Support · China: Real transcripts, specific answers — support you can preview.
Support · China: Real transcripts, specific answers — support you can preview.
candid moment at mumbai airport viewing area — Support · China: Every answer links onward — to the plan, tool, or fix it points to.
Support · China: Every answer links onward — to the plan, tool, or fix it points to.
santorini under clear blue sky — Support · China: The departure board flips: gate found, lounge located, all on the eSIM.
Support · China: The departure board flips: gate found, lounge located, all on the eSIM.
bustling night street scene in tokyo japan — Support · China: Trailheads and lookouts: offline maps downloaded, just in case.
Support · China: Trailheads and lookouts: offline maps downloaded, just in case.
new york city skyline during night time — Support · China: The long layover: streaming, working and messaging, all covered.
Support · China: The long layover: streaming, working and messaging, all covered.
two women walking on beach — Support · China: Check-in lines move faster when your documents are on your phone.
Support · China: Check-in lines move faster when your documents are on your phone.
people in airport terminal — Support · China: Market mornings: look up the dish, translate the menu, pay by phone.
Support · China: Market mornings: look up the dish, translate the menu, pay by phone.
woman standing in front of a laptop — Support · China: The connected trip: maps, messages and translation, all on one eSIM.
Support · China: The connected trip: maps, messages and translation, all on one eSIM.
view of the eiffel tower at sunset paris france — Support · China: The sunrise ferry: tickets in the wallet app, timetable cached offline.
Support · China: The sunrise ferry: tickets in the wallet app, timetable cached offline.
anonymous ethnic worker writing near laptop on cafe terrace — Support · China: Island time, online time: ferries, beaches and full signal.
Support · China: Island time, online time: ferries, beaches and full signal.
Kyle Karbowski — Support · China: From departure lounge to arrival hall, the data never drops.
Support · China: From departure lounge to arrival hall, the data never drops.

Explainer

Support & Contact: the full picture

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

Explainer

How it works, step by step

  1. Pick your plan
    • Choose data for your trip length — 5 GB covers a long weekend, 20 GB a fortnight, 50 GB or Unlimited a month of heavy use.
    • Checkout takes about two minutes through the secure Amazon Pay checkout.
  2. Scan the QR code
    • Your eSIM arrives instantly. Open your phone camera, scan, and the plan installs itself.
    • No store visit, no plastic SIM, no waiting for the post.
  3. Land connected
    • Turn on data roaming for the eSIM line when you land — you're online before baggage claim.
    • The eSIM finds the local partner network automatically.

Explainer

Good to know

  • Hotspot sparingly: one laptop tethered all day can burn through a week of phone data.
  • WhatsApp, iMessage and FaceTime keep your existing number on a data eSIM — no need to tell anyone a new number.
  • Set a data alert at 80% so a top-up never surprises you mid-trip.
  • Charge your phone before long travel days; weak signal areas drain batteries faster.
  • Check that your phone is carrier-unlocked before you buy any eSIM — locked phones can't add one.
  • Turn off auto-play on social apps before you fly; it quietly eats roaming data.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

See the math

China, visualized.

Support & Contact — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Support & Contact — data dashboard. Plan allowances, validity windows and a typical usage curve for Support & Contact — hover for exact values.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The family organizer
One tool, every traveler's needs covered.
esimgomobile network data2The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data3The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data4The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data
Use cases. If you recognize yourself here, the tool will pay for its click.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. Gigabytes translated into hours — the Support · China usage guide.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Does hotspot work?
Yes — share your connection with laptop or tablet.
How fast is setup?
About two minutes: plan, QR scan, done.
Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
FAQ at a glance. Six questions every traveler asks — the Support · China answers, one screen.
Support & Contact: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Shares wellsend the answer to travel companionsPrivate by designyour inputs stay in your browserMobile friendlyworks on the phone in your handInstant resultsno waiting, no signupAlways currentreflects live plans and coverageIllustrative profile based on tool design — not measured telemetry.
Capability profile. Capabilities measured by traveler value, not feature count.
Network at a glanceCoverage facts for ChinaNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available in Chinaesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. The network resume for Support · China: 195 destinations, 5G where available, six languages.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Land connectedSwitch the line on when you arrive — online before baggage claim.2Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.3Pick your planChoose data for your trip — checkout takes about two minutes.
Three-step setup. Install days before departure or minutes before boarding — your call.
Plan comparison matrixEvery plan for China — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to China.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. Support · China: four plans, four trip shapes — the matrix carries no fine print.
How Support & Contact worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Get the answerClear result with next steps — save it or act on it.2Open the toolNo account needed — it loads instantly in your browser.3Apply itJump straight to the plan, setting or page it points to.4Enter your detailsTrip, data needs, destination. The tool does the math.
Tool walkthrough. Support · China, demystified: open, enter, answer, act.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Set an 80% alertA top-up should never surprise you mid-trip.2Screenshot bookingsHotel address & confirmations, available with no signal.3Check unlock statusCarrier-locked phones can't add an eSIM — verify first.4Install before you flyAirport Wi-Fi is the worst place to set up connectivity.
Pro tips. The small things that separate smooth trips from stressful ones.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.5G where availableFastest local partner network, selected automatically.24/7 supportReal humans plus the Tele Agent, around the clock.Keep your WhatsAppYour existing number keeps working on the data line.Hotspot includedShare with your laptop or tablet at no extra cost.One-tap top-upMore data in seconds — no new QR code.6 languagesThe app speaks your language, wherever you're from.
Included with every plan. Six things ship with every plan — the Support · China baseline, generous on purpose.

Your China plan is two minutes away

Join thousands of travelers who land connected. Your eSIM installs in two minutes.

See plans and pricing Talk to the Tele Agent