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We're here to help.

Questions about plans, eSIMs, numbers or Tele Agent — email us. A human replies to every message.

support@esimgomobile.com

Before you write

Is it just you, or is it us?

Check the live system status first — component states are read straight from the platform, never invented. If everything is green, email us and a human replies.

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FAQ

Frequently asked.

Is esimgomobile live?
Yes — plans are live with real checkout, your dashboard activates after your first purchase, and a human replies to every message.
How do I install an esimgomobile eSIM?
After purchase you get a QR code instantly. iPhone: Settings → Cellular → Add eSIM → scan. Android: Settings → Network → SIMs → Add eSIM → scan. Your dashboard can re-issue the code anytime.
Why do you need my ID?
Real phone numbers are regulated. Carriers require identity verification before issuing numbers in most countries — we collect it once at signup and handle the compliance.
What is Tele Agent?
Our AI receptionist: it answers your business calls 24/7, books appointments into your calendar, takes messages and sends you a summary after every call. Details on the Tele Agent page.
Can AI agents use esimgomobile?
Yes — that's a core use case. Agents get API keys and our MCP server to buy data, provision eSIMs, rent numbers and manage Tele Agent programmatically. See Developers.
How do I request a support call?
Use the request-a-call form on this page. We queue every request and call you back in your chosen time window.
Do you offer phone support?
Yes — request a callback with the form above, or reach us any time by email. Tele Agent is our AI receptionist for your business lines, not our support line.
What are your support hours?
Our support team is available during business hours, and we monitor email every day — a human replies to every message.
Can I get help in my language?
Yes — we support the same six languages as this site: English, Spanish, French, German, Portuguese and Japanese.
How do I contact support?
Email support@esimgomobile.com — we reply to every message.

esimgomobile in France

Using support in France? You are on the local edition — key facts for France (capital Paris, dial code +33) are below. esimgomobile plans for France are live now — monthly plans from $8/mo and one-time travel packs from $3.65, with live checkout.

CapitalParis
Dial code+33
CurrencyEuro (EUR)
Time zoneUTC+1
Main languagesFrench

Plans are live — see plans and pricing.

Inside the app

Take the tour.

A visual walkthrough built for this page — mockups of the exact experience plus photography from the field.

esimgomobile.com
Dashboard
Active eSIMs3
Data left10 GB
Current citySupport & Contact
Web dashboard on Support & Contact: every eSIM, every trip, 10 GB left — one screen.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
My eSIM
69%20 GB left
Days left26
Top up+10 GB
Data dashboard on Support & Contact: 69% remaining, days left, top-up one tap away.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
Why travelers pick it
  • 24/7 support
  • Keep WhatsApp number
  • Instant QR install
Why travelers pick Support & Contact: 24/7 support, Keep WhatsApp number, Instant QR install.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Virtual number
+1 205 551 7287
Routes toSupport & Contact
SMS + voiceEnabled
Your second line on Support & Contact: +1 205 551 7287 — real number, SMS and voice enabled.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
eSIM plan
Atlas 50GB50 GB · 60 days
Support & Contact
Install eSIM
Atlas 50GB on Support & Contact — 50 GB · 60 days, prepaid with the full price shown before you pay.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
Network
5G
Support & Contact connected
Network widget for Support & Contact: 5G, full bars — zero ambiguity about the connection.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
Install
1 Scan2 Add3 Go
The Support & Contact install: QR in three steps — scan, add, go, about two minutes.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
Speed test
806Mbps
5G · Support & Contact · 83 ms
Illustrative speed readout on Support & Contact: 806 Mbps, 83 ms — example figures, not live measurements.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
picturesque view of santorini s iconic architecture
Ready for your trip?
Get your eSIM
“Ready for your trip?” — the banner on Support & Contact: two minutes from curious to connected.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
Coverage
195
destinations live
Support & Contact5G ready
Check coverage
Coverage at a glance for Support & Contact: 195 destinations live, fastest local partner selected on its own.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
man video calling using a laptop while sitting on a chair
Get connected
1 Pick a plan2 Scan QR3 Land online
Three steps on Support & Contact: pick a plan, scan the QR, land online.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Recent speeds
Bali685 Mbps
Paris470 Mbps
Mexico City769 Mbps
Recent speeds for Support & Contact — Bali, Paris, Mexico City: illustrative 5G figures, not live measurements.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
Language
EnglishEspañolDeutsch
Language picker on Support & Contact — English, Español, Deutsch: the app speaks six languages.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
Support & Contact · coverage
5 carriers · automatic selection
Coverage map on Support & Contact: partner networks pinned, selection automatic.
  1. 1Mockups illustrate the product flow — captions describe what's real.
  2. 2Figures labeled as examples show sample data, never live telemetry.
eSIM installedYour Support & Contact plan is ready.
Push · just now
Push notification on Support & Contact: eSIM installed, plan ready to activate.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
esimgomobile.com
coffee shop workspace with laptop and iced coffee
Support & Contact
Travel guides · 8 min read
From the blog: “Support & Contact” — travel guides in about eight minutes.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Support & Contact · 5G
Signal widget on Support & Contact: network generation and place, always visible.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
esimgomobile.com
Checkout
Atlas 5GB — Support & Contacttotal
Taxescalculated
Pay securely
256-bit encrypted · Amazon Pay
Secure checkout on Support & Contact: Atlas 5GB, full price up front, no fine print.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Atlas Unlimited
Unlimited · 30 days
Support & Contact
Atlas Unlimited — Unlimited · 30 days, prepaid and ready on Support & Contact.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
Launch facts
195destinations live
31free tools
$8entry monthly plan
Launch facts behind Support & Contact — 195 destinations live, 31 free tools, $8 entry monthly plan: numbers we publish and stand behind.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
a woman in black blazer sitting at the desk with documents — Support & Contact: Travelers stay online from the moment they land — no SIM queues, no roaming shock.
Support & Contact: Travelers stay online from the moment they land — no SIM queues, no roaming shock.
a meeting in an office — Support & Contact: The long layover: streaming, working and messaging, all covered.
Support & Contact: The long layover: streaming, working and messaging, all covered.
man hand over smartphone — Support & Contact: Hiking the ridge: trail map offline, emergency numbers saved.
Support & Contact: Hiking the ridge: trail map offline, emergency numbers saved.
white houses in town — Support & Contact: Trailheads and lookouts: offline maps downloaded, just in case.
Support & Contact: Trailheads and lookouts: offline maps downloaded, just in case.
QUI NGUYEN — Support & Contact: Border crossings without the paperwork shuffle: ID photos stored on the phone.
Support & Contact: Border crossings without the paperwork shuffle: ID photos stored on the phone.
mother and child with suitcase walking indoors — Support & Contact: Real journeys, real connectivity — this is what the product is for.
Support & Contact: Real journeys, real connectivity — this is what the product is for.
photo of a black phone with cameras — Support & Contact: Museum afternoons with audio guides streaming, not buffering.
Support & Contact: Museum afternoons with audio guides streaming, not buffering.
airport view from the airplane window — Support & Contact: Sunrise hikes start with a weather check — data on, boots on.
Support & Contact: Sunrise hikes start with a weather check — data on, boots on.
eiffel tower architectural marvel in paris — Support & Contact: Currency exchange, skipped: the phone pays at the real rate.
Support & Contact: Currency exchange, skipped: the phone pays at the real rate.
colleagues looking at a computer during a meeting — Support & Contact: The night bus: entertainment downloaded, messages queued, rest easy.
Support & Contact: The night bus: entertainment downloaded, messages queued, rest easy.
Abigail Mallo — Support & Contact: The red-eye recovery: hotel early-check-in arranged mid-flight.
Support & Contact: The red-eye recovery: hotel early-check-in arranged mid-flight.
terraces on santorini greece — Support & Contact: Trailheads and lookouts: offline maps downloaded, just in case.
Support & Contact: Trailheads and lookouts: offline maps downloaded, just in case.
elderly man and woman looking at documents — Support & Contact: The welcome home: eSIM deleted in one tap, no contract to cancel.
Support & Contact: The welcome home: eSIM deleted in one tap, no contract to cancel.
a man in sunglasses and a shirt is standing on the beach with another man — Support & Contact: Duty-free browsing: price-checked against home before buying.
Support & Contact: Duty-free browsing: price-checked against home before buying.
Nothing Ahead — Support & Contact: Market mornings: look up the dish, translate the menu, pay by phone.
Support & Contact: Market mornings: look up the dish, translate the menu, pay by phone.
woman in a white shirt smiling while holding her headset — Support & Contact: The business trip: client deck synced, video call joined from the taxi.
Support & Contact: The business trip: client deck synced, video call joined from the taxi.
woman sitting on a wooden chair with earpods waving on a video call — Support & Contact: The viewpoint at golden hour: livestream the sunset to everyone back home.
Support & Contact: The viewpoint at golden hour: livestream the sunset to everyone back home.
photo of an airplane wing over white clouds — Support & Contact: The connected trip: maps, messages and translation, all on one eSIM.
Support & Contact: The connected trip: maps, messages and translation, all on one eSIM.
a man standing on the mountain — Support & Contact: Border crossings without the paperwork shuffle: ID photos stored on the phone.
Support & Contact: Border crossings without the paperwork shuffle: ID photos stored on the phone.
Lucy Du Preez — Support & Contact: Family group chat: location shared, dinner plans settled in minutes.
Support & Contact: Family group chat: location shared, dinner plans settled in minutes.

Explainer

Support & Contact: the full picture

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Explainer

How it works, step by step

  1. Choose data that fits the trip
    • Short city break? 5 GB. Two weeks with maps and video calls? 20 GB. Working remotely or hotspotting? 50 GB or Unlimited.
    • Every plan shows exactly what you get — no asterisks.
  2. Install in two minutes
    • Buy, scan the QR code, done. The whole thing happens on your phone, wherever you are.
    • Install days before you fly or minutes before boarding — your call.
  3. Switch on and go
    • Enable the eSIM line in settings when you arrive. It connects to the fastest local partner network on its own.
    • Your home number keeps working for calls and texts on your physical SIM if you keep it active.

Explainer

Good to know

  • Save your eSIM QR code somewhere safe (email it to yourself) in case you switch phones mid-trip.
  • Set a data alert at 80% so a top-up never surprises you mid-trip.
  • Buy and install your eSIM before departure — airport Wi-Fi is the worst place to set up connectivity.
  • WhatsApp, iMessage and FaceTime keep your existing number on a data eSIM — no need to tell anyone a new number.
  • Download offline maps for your destination — they save data and work in dead zones.
  • Screenshot your hotel address and booking confirmations — you'll want them with no signal.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

The data room

Support & Contact, visualized.

Support & Contact — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Support & Contact — data dashboard. Plan allowances, validity windows and a typical usage curve for Support & Contact — hover for exact values.
Plan comparison matrixEvery plan for every destination we cover — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to every destination we cover.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. Weekend sips, fortnight data, work-month gulps, or unlimited — pick by trip shape.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Pick your planChoose data for your trip — checkout takes about two minutes.2Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.3Land connectedSwitch the line on when you arrive — online before baggage claim.
Three-step setup. Three steps, about two minutes — the Support & Contact ritual, no store visit.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.5G where availableFastest local partner network, selected automatically.6 languagesThe app speaks your language, wherever you're from.24/7 supportReal humans plus the Tele Agent, around the clock.Hotspot includedShare with your laptop or tablet at no extra cost.One-tap top-upMore data in seconds — no new QR code.Keep your WhatsAppYour existing number keeps working on the data line.
Included with every plan. 5G, hotspot, WhatsApp continuity, top-up, support, six languages — all tiers.
Network at a glanceCoverage facts, network-wideNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available, auto-selectedesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. Every destination connects to the fastest available local partner network automatically.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
How fast is setup?
About two minutes: plan, QR scan, done.
Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
Does hotspot work?
Yes — share your connection with laptop or tablet.
Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
FAQ at a glance. Six questions every traveler asks — the Support & Contact answers, one screen.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Download offline mapsThey save data and work in dead zones.2Check unlock statusCarrier-locked phones can't add an eSIM — verify first.3Screenshot bookingsHotel address & confirmations, available with no signal.4Install before you flyAirport Wi-Fi is the worst place to set up connectivity.
Pro tips. The small things that separate smooth trips from stressful ones.
Support & Contact: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Private by designyour inputs stay in your browserInstant resultsno waiting, no signupMobile friendlyworks on the phone in your handAlways currentreflects live plans and coverageShares wellsend the answer to travel companionsIllustrative profile based on tool design — not measured telemetry.
Capability profile. Ranked by what travelers notice first, not by marketing priority.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The family organizer
One tool, every traveler's needs covered.
esimgomobile network data2The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data3The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data4The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data
Use cases. Planners, sprinters, remote workers, families — who's it for.
How Support & Contact worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Enter your detailsTrip, data needs, destination. The tool does the math.2Get the answerClear result with next steps — save it or act on it.3Open the toolNo account needed — it loads instantly in your browser.4Apply itJump straight to the plan, setting or page it points to.
Tool walkthrough. Support & Contact, demystified: open, enter, answer, act.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. Gigabytes translated into hours — the Support & Contact usage guide.

Ready when you are

Join thousands of travelers who land connected. Your eSIM installs in two minutes.

See plans and pricing Talk to the Tele Agent