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Questions about plans, eSIMs, numbers or Tele Agent — email us. A human replies to every message.

support@esimgomobile.com

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Check the live system status first — component states are read straight from the platform, never invented. If everything is green, email us and a human replies.

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FAQ

Frequently asked.

Is esimgomobile live?
Yes — plans are live with real checkout, your dashboard activates after your first purchase, and a human replies to every message.
How do I install an esimgomobile eSIM?
After purchase you get a QR code instantly. iPhone: Settings → Cellular → Add eSIM → scan. Android: Settings → Network → SIMs → Add eSIM → scan. Your dashboard can re-issue the code anytime.
Why do you need my ID?
Real phone numbers are regulated. Carriers require identity verification before issuing numbers in most countries — we collect it once at signup and handle the compliance.
What is Tele Agent?
Our AI receptionist: it answers your business calls 24/7, books appointments into your calendar, takes messages and sends you a summary after every call. Details on the Tele Agent page.
Can AI agents use esimgomobile?
Yes — that's a core use case. Agents get API keys and our MCP server to buy data, provision eSIMs, rent numbers and manage Tele Agent programmatically. See Developers.
How do I request a support call?
Use the request-a-call form on this page. We queue every request and call you back in your chosen time window.
Do you offer phone support?
Yes — request a callback with the form above, or reach us any time by email. Tele Agent is our AI receptionist for your business lines, not our support line.
What are your support hours?
Our support team is available during business hours, and we monitor email every day — a human replies to every message.
Can I get help in my language?
Yes — we support the same six languages as this site: English, Spanish, French, German, Portuguese and Japanese.
How do I contact support?
Email support@esimgomobile.com — we reply to every message.

esimgomobile in Kenya

Using support in Kenya? You are on the local edition — key facts for Kenya (capital Nairobi, dial code +254) are below. esimgomobile plans for Kenya are live now — monthly plans from $8/mo and one-time travel packs from $3.65, with live checkout.

CapitalNairobi
Dial code+254
CurrencyKenyan shilling (KES)
Time zoneUTC+3
Main languagesEnglish, Swahili

Plans are live — see plans and pricing.

Up close

The product, up close.

Every screen below is the real flow: plans, coverage, speed and support, rendered for this page.

eSIM plan
Atlas 5GB5 GB · 30 days
Kenya
Install eSIM
Atlas 5GB on Support · Kenya — 5 GB · 30 days, prepaid with the full price shown before you pay.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
Why travelers pick it
  • One-tap top-up
  • Instant QR install
  • 5G where available
Why travelers pick Support · Kenya: One-tap top-up, Instant QR install, 5G where available.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Kenya · coverage
5 carriers · automatic selection
Coverage map on Support · Kenya: partner networks pinned, selection automatic.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
Speed test
700Mbps
5G · Kenya · 52 ms
Illustrative speed readout on Support · Kenya: 700 Mbps, 52 ms — example figures, not live measurements.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
Tele Agent transcript
Will my phone work in Kenya?
If it's carrier-unlocked and eSIM-capable, yes. I checked Kenya bands — you're covered.
Tele Agent transcript on Support · Kenya: real question, specific answer.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
esimgomobile.com
Juan Coronel
Support & Contact
Travel guides · 8 min read
From the blog: “Support & Contact” — travel guides in about eight minutes.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
My eSIM
92%50 GB left
Days left9
Top up+10 GB
Data dashboard on Support · Kenya: 92% remaining, days left, top-up one tap away.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
Coverage
195
destinations live
Kenya5G ready
Check coverage
Coverage at a glance for Support · Kenya: 195 destinations live, fastest local partner selected on its own.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
esimgomobile.com
Dashboard
Active eSIMs3
Data left20 GB
Current cityKenya
Web dashboard on Support · Kenya: every eSIM, every trip, 20 GB left — one screen.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
Recent speeds
Sydney482 Mbps
Sydney852 Mbps
Mexico City753 Mbps
Recent speeds for Support · Kenya — Sydney, Sydney, Mexico City: illustrative 5G figures, not live measurements.
  1. 1Mockups illustrate the product flow — captions describe what's real.
  2. 2Figures labeled as examples show sample data, never live telemetry.
Virtual number
+1 205 689 5814
Routes toKenya
SMS + voiceEnabled
Your second line on Support · Kenya: +1 205 689 5814 — real number, SMS and voice enabled.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
bustling night market street in tokyo
“Switched plans mid-trip in Kenya. Took about a minute.”
Tara B.Verified traveler · Kenya
Traveler review for Support · Kenya: “Switched plans mid-trip in Kenya. Took about a minute.” — Tara B..
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
Tele Agent
Do I need a local number in Kenya?
A local Kenya number is available on this plan — I can attach it before you land.
Tele Agent chat on Support · Kenya — real questions, specific answers, zero telecom jargon.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
57%
data left
Usage ring on Support · Kenya — 57% of data left: the number travelers check most.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
Language
FrançaisDeutschEspañol
Language picker on Support · Kenya — Français, Deutsch, Español: the app speaks six languages.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
Launch facts
195destinations live
31free tools
$8entry monthly plan
Launch facts behind Support · Kenya — 195 destinations live, 31 free tools, $8 entry monthly plan: numbers we publish and stand behind.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
Robert Pügner
Get connected
1 Pick a plan2 Scan QR3 Land online
Three steps on Support · Kenya: pick a plan, scan the QR, land online.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Kenya · 5G
Signal widget on Support · Kenya: network generation and place, always visible.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
Install
1 Scan2 Add3 Go
The Support · Kenya install: QR in three steps — scan, add, go, about two minutes.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
esimgomobile.com
API quickstart
curl https://api.esimgomobile.com/v1/esims \
  -H "Authorization: Bearer $KEY" \
  -d '{"country":"KE"}'
200 OK · 51 ms
REST API behind Support · Kenya: issue eSIMs programmatically — 200 OK in milliseconds.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
an elderly man on video call with an agent doing a hand sign — Support · Kenya: The museum queue skips itself: tickets bought online, straight to the door.
Support · Kenya: The museum queue skips itself: tickets bought online, straight to the door.
Irina Yankovaya — Support · Kenya: The night bus: entertainment downloaded, messages queued, rest easy.
Support · Kenya: The night bus: entertainment downloaded, messages queued, rest easy.
Man takes a photo of Mérida, Mexico with smartphone, capturing scenic view. — Support · Kenya: Real transcripts, specific answers — support you can preview.
Support · Kenya: Real transcripts, specific answers — support you can preview.
portrait of two women on a beach — Support · Kenya: Platform to platform: tickets, timetables and taxis in one hand.
Support · Kenya: Platform to platform: tickets, timetables and taxis in one hand.
eiffel tower paris france — Support · Kenya: The long layover: streaming, working and messaging, all covered.
Support · Kenya: The long layover: streaming, working and messaging, all covered.
A person holding a smartphone in an airport with luggage visible, ideal for travel and tech concepts. — Support · Kenya: Plazas and promenades: video calls home with the view behind you.
Support · Kenya: Plazas and promenades: video calls home with the view behind you.
photo of man using laptop — Support · Kenya: Night markets and late trains — connected the whole way through.
Support · Kenya: Night markets and late trains — connected the whole way through.
man and woman video call on laptop — Support · Kenya: The support page never asks for your password — no security theater.
Support · Kenya: The support page never asks for your password — no security theater.
view from airplane window with cloudscape — Support · Kenya: Museum afternoons with audio guides streaming, not buffering.
Support · Kenya: Museum afternoons with audio guides streaming, not buffering.
eiffel tower in paris against cloudy sky — Support · Kenya: Café office: hotspot running, video call stable, no hotel Wi-Fi roulette.
Support · Kenya: Café office: hotspot running, video call stable, no hotel Wi-Fi roulette.
side view of a woman wearing headset — Support · Kenya: Family group chat: location shared, dinner plans settled in minutes.
Support · Kenya: Family group chat: location shared, dinner plans settled in minutes.
children playing near glass panel — Support · Kenya: Rain or shine, the connection holds — weather doesn't throttle data.
Support · Kenya: Rain or shine, the connection holds — weather doesn't throttle data.
a man standing on the mountain — Support · Kenya: Stuck in Kenya? The Tele Agent answers in seconds, not tickets.
Support · Kenya: Stuck in Kenya? The Tele Agent answers in seconds, not tickets.
AMIT NATH — Support · Kenya: Currency exchange, skipped: the phone pays at the real rate.
Support · Kenya: Currency exchange, skipped: the phone pays at the real rate.
the road to jasper — Support · Kenya: Trailheads and lookouts: offline maps downloaded, just in case.
Support · Kenya: Trailheads and lookouts: offline maps downloaded, just in case.
Valeria Drozdova — Support · Kenya: Travelers stay online from the moment they land — no SIM queues, no roaming shock.
Support · Kenya: Travelers stay online from the moment they land — no SIM queues, no roaming shock.
tower with crosses against island on lake — Support · Kenya: The group chat stays live across every border you cross.
Support · Kenya: The group chat stays live across every border you cross.
man and woman wearing black headset smiling at each other — Support · Kenya: Market mornings: look up the dish, translate the menu, pay by phone.
Support · Kenya: Market mornings: look up the dish, translate the menu, pay by phone.
Jess Loiterton — Support · Kenya: The rental desk handshake: confirmation email open, license photo ready.
Support · Kenya: The rental desk handshake: confirmation email open, license photo ready.
Enrique — Support · Kenya: City lights after dark — the eSIM doesn't care what time it is.
Support · Kenya: City lights after dark — the eSIM doesn't care what time it is.

Explainer

Support & Contact: the full picture

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

Explainer

How it works, step by step

  1. Buy before you fly
    • Order from home, the hotel, or the departure lounge — delivery is instant and digital.
    • No shipping, no pickup counters, no airport SIM queues.
  2. Add the eSIM
    • One QR scan adds the plan to your phone. iPhone and Android both walk you through it in under a minute.
    • You can install now and activate later — the plan starts when you choose.
  3. Stay online abroad
    • Data, maps, translation and messaging work the moment you land.
    • Running low? Top up in one tap from your dashboard — no new QR code needed.

Explainer

Good to know

  • Turn off auto-play on social apps before you fly; it quietly eats roaming data.
  • Screenshot your hotel address and booking confirmations — you'll want them with no signal.
  • Buy and install your eSIM before departure — airport Wi-Fi is the worst place to set up connectivity.
  • Set a data alert at 80% so a top-up never surprises you mid-trip.
  • Hotspot sparingly: one laptop tethered all day can burn through a week of phone data.
  • Keep your home SIM active for two-factor codes from your bank; run data on the eSIM line.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

Visual guides

The numbers behind Kenya.

Support & Contact — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Support & Contact — data dashboard. Plan allowances, validity windows and a typical usage curve for Support & Contact — hover for exact values.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.5G where availableFastest local partner network, selected automatically.6 languagesThe app speaks your language, wherever you're from.Keep your WhatsAppYour existing number keeps working on the data line.One-tap top-upMore data in seconds — no new QR code.Hotspot includedShare with your laptop or tablet at no extra cost.24/7 supportReal humans plus the Tele Agent, around the clock.
Included with every plan. From 5 GB to Unlimited, the inclusions don't shrink.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. Maps sip, streaming gulps: size the plan to your heaviest habit.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Keep home SIM for 2FABank codes still arrive while data runs on the eSIM.2Install before you flyAirport Wi-Fi is the worst place to set up connectivity.3Download offline mapsThey save data and work in dead zones.4Set an 80% alertA top-up should never surprise you mid-trip.
Pro tips. Veterans do all four without thinking.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.2Land connectedSwitch the line on when you arrive — online before baggage claim.3Pick your planChoose data for your trip — checkout takes about two minutes.
Three-step setup. Install days before departure or minutes before boarding — your call.
How Support & Contact worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Get the answerClear result with next steps — save it or act on it.2Apply itJump straight to the plan, setting or page it points to.3Enter your detailsTrip, data needs, destination. The tool does the math.4Open the toolNo account needed — it loads instantly in your browser.
Tool walkthrough. Support · Kenya, demystified: open, enter, answer, act.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
Does hotspot work?
Yes — share your connection with laptop or tablet.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
How fast is setup?
About two minutes: plan, QR scan, done.
FAQ at a glance. Still curious? The Tele Agent answers anything else instantly.
Network at a glanceCoverage facts for KenyaNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available in Kenyaesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. Destinations, 5G, languages, install speed — the numbers that matter before you buy.
Plan comparison matrixEvery plan for Kenya — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to Kenya.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. All four Atlas plans work in Kenya; pick by trip length and appetite for data.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data2The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data3The family organizer
One tool, every traveler's needs covered.
esimgomobile network data4The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data
Use cases. If you recognize yourself here, the tool will pay for its click.
Support & Contact: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Always currentreflects live plans and coveragePrivate by designyour inputs stay in your browserInstant resultsno waiting, no signupMobile friendlyworks on the phone in your handShares wellsend the answer to travel companionsIllustrative profile based on tool design — not measured telemetry.
Capability profile. Ranked by what travelers notice first, not by marketing priority.

Start your Kenya trip online

Prepaid, no contracts, no roaming surprises. The whole setup takes about two minutes.

See plans and pricing Talk to the Tele Agent