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Live version

If it's not right, you get your money back.

Digital products, honest refund windows, no runaround. This is the refund policy that governs every esimgomobile purchase — billing is live now.

Effective date. Last updated September 30, 2026 — this policy is in effect now that billing is live. It applies to every purchase and subscription from day one.

Contents

1.The principle

We sell digital connectivity — there is no box to ship back and no restocking fee to hide behind. Our rule is simple: if you paid for something you couldn't use, through no fault of your own, you get your money back. Every refund request is decided by a human, on the merits, within the windows below.

2.Digital products, no physical returns

eSIMs, virtual numbers and Tele Agent are delivered digitally — by QR code, dashboard activation or account provisioning. There is nothing to mail back. "Returns" here means refunds and service cancellation, handled entirely online.

3.eSIM plans

  • Not installed, not activated — 14 days. If you bought an eSIM plan but never installed or activated it, you can request a full refund within 14 days of purchase.
  • Installed or activated. Once an eSIM is installed and the plan is activated, the data and number are consumed from a live network and cannot be returned to inventory. Refunds after activation apply where the service materially fails — for example the eSIM cannot connect on a compatible device and our support team cannot resolve it.
  • Wrong plan bought by mistake? Tell us before activation and we'll swap it for the right plan or refund you — whichever you prefer.
  • Refunds are void where the eSIM was obtained or used fraudulently.

4.Virtual numbers

  • Unused numbers — 72 hours. A newly purchased virtual number that has not placed or received calls or messages can be refunded in full within 72 hours of purchase.
  • Cancel anytime. Subscriptions can be cancelled from your dashboard at any time; the number stays active until the end of the paid period and does not renew. We do not refund partial months.
  • Number released at period end. After cancellation, the number is released back to the numbering pool at the end of the paid period and may be reissued to someone else — export anything you need before then.
  • If identity verification fails and we cannot issue your number, the purchase is refunded in full automatically.

5.Tele Agent

  • No calls handled — 7 days. If Tele Agent has not answered any calls on your line within 7 days of subscription start, you can request a full refund of that period.
  • Cancel anytime. Cancel from your dashboard at any time; Tele Agent keeps answering until the end of the paid period and does not renew. We do not refund partial months.
  • Service failures. If Tele Agent materially fails to perform as described — for example it stops answering calls — and we cannot fix it within a reasonable time, the affected period is refunded or credited.

6.How refunds are issued

  • Approved refunds go back to your original payment method through our payment provider.
  • Refunds usually appear within a few business days; exact timing depends on your bank or card issuer.
  • We never issue refunds as account credit unless you explicitly ask for it.
  • You receive an email confirmation for every refund, with the amount and the original order reference.

We describe our payment processing in general terms only — for the provider's own policies, see the provider's documentation at checkout.

7.How to request a refund

  1. Email support@esimgomobile.com from the email address on your esimgomobile account.
  2. Include your order reference (from your purchase confirmation) and a sentence about what went wrong.
  3. We confirm receipt within 2 business days and give you a decision — approved, or declined with a clear reason and what you can do next.

If you disagree with a decision, reply and ask for a second review — a different team member re-examines it.

8.Exceptions

  • Refunds are not available for services suspended or terminated for violations of our Terms of Service (for example fraud, spam or robocalling).
  • Consumed usage — data used, minutes consumed, messages sent — is not refundable except where the service itself failed.
  • Promotional or free-trial services carry no refund value.

9.Chargebacks

If something is wrong with a charge, talk to us first — we resolve refund requests faster and more fairly than a bank dispute, and a chargeback freezes your account while the bank investigates. Filing a chargeback without contacting us may result in account suspension until the dispute is resolved.

10.Contact

Refund questions, before or after purchase: support@esimgomobile.com — a human replies to every message.

Frequently asked

Can I cancel a monthly plan?
Yes — cancel from your dashboard any time. The plan runs to the end of the paid period and does not renew; we don't refund partial months.
I bought an eSIM but haven't installed it. Can I get a refund?
Yes — uninstalled, unactivated eSIM plans are refundable in full within 14 days of purchase.
How do I cancel a virtual number or Tele Agent subscription?
From your dashboard, any time. The service runs to the end of the paid period and does not renew; we don't refund partial months.
How long do refunds take to arrive?
Refunds go to your original payment method through our payment provider and usually appear within a few business days, depending on your bank.
Keep reading

The fine print, all in one place.

Terms of Service

Accounts, paid plans, acceptable use, billing, disclaimers and liability.

Read the terms

Privacy Policy

What data we process, what we never collect, and your rights over your information.

Read the privacy policy

Something wrong?

Talk to us first — we resolve refund requests faster and more fairly than a bank dispute.

support@esimgomobile.com

esimgomobile in North Korea

Using returns in North Korea? You are on the local edition — key facts for North Korea (capital Pyongyang, dial code +850) are below. esimgomobile plans for North Korea are live now — monthly plans from $8/mo and one-time travel packs from $3.65, with live checkout.

CapitalPyongyang
Dial code+850
CurrencyNorth Korean won (KPW)
Time zoneUTC+9
Main languagesKorean

Plans are live — see plans and pricing.

How it works

Twenty screens, twenty photos.

Twenty product screens and twenty field photos — this is what traveling connected looks like.

Atlas Unlimited
Unlimited · 30 days
North Korea
Atlas Unlimited — Unlimited · 30 days, prepaid and ready on Returns · North Korea.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
Speed test
768Mbps
5G · North Korea · 87 ms
Illustrative speed readout on Returns · North Korea: 768 Mbps, 87 ms — example figures, not live measurements.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
esimgomobile.com
Checkout
Atlas 20GB — North Koreatotal
Taxescalculated
Pay securely
256-bit encrypted · Amazon Pay
Secure checkout on Returns · North Korea: Atlas 20GB, full price up front, no fine print.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
North Korea · coverage
5 carriers · automatic selection
Coverage map on Returns · North Korea: partner networks pinned, selection automatic.
  1. 1Mockups illustrate the product flow — captions describe what's real.
  2. 2Figures labeled as examples show sample data, never live telemetry.
Tele Agent
Can I keep my WhatsApp number?
Yes — your eSIM is data-first, so WhatsApp keeps working on your existing number in North Korea.
Tele Agent chat on Returns · North Korea — real questions, specific answers, zero telecom jargon.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
Why travelers pick it
  • 5G where available
  • Hotspot included
  • 24/7 support
Why travelers pick Returns · North Korea: 5G where available, Hotspot included, 24/7 support.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Coverage
195
destinations live
North Korea5G ready
Check coverage
Coverage at a glance for Returns · North Korea: 195 destinations live, fastest local partner selected on its own.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
esimgomobile.com
API quickstart
curl https://api.esimgomobile.com/v1/esims \
  -H "Authorization: Bearer $KEY" \
  -d '{"country":"NO"}'
200 OK · 110 ms
REST API behind Returns · North Korea: issue eSIMs programmatically — 200 OK in milliseconds.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Launch facts
195destinations live
31free tools
$8entry monthly plan
Launch facts behind Returns · North Korea — 195 destinations live, 31 free tools, $8 entry monthly plan: numbers we publish and stand behind.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
esimgomobile.com
black headset with mouthpiece
Return & Refund Policy
Travel guides · 8 min read
From the blog: “Return & Refund Policy” — travel guides in about eight minutes.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
city skyline
Your North Korea number is waiting.
Get your eSIM
Live now · no waitlist
“Your North Korea number is waiting.” — the CTA card on Returns · North Korea: plans live now, no waitlist.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Tele Agent
“Setting up your North Korea line…”
AI voice agent on Returns · North Korea — answers spoken aloud, never a support ticket.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
North Korea · 5G
Signal widget on Returns · North Korea: network generation and place, always visible.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
esimgomobile.com
Dashboard
Active eSIMs3
Data left10 GB
Current cityNorth Korea
Web dashboard on Returns · North Korea: every eSIM, every trip, 10 GB left — one screen.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
Tele Agent transcript
Do I need a local number in North Korea?
A local North Korea number is available on this plan — I can attach it before you land.
Tele Agent transcript on Returns · North Korea: real question, specific answer.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
eSIM plan
Atlas 20GB20 GB · 30 days
North Korea
Install eSIM
Atlas 20GB on Returns · North Korea — 20 GB · 30 days, prepaid with the full price shown before you pay.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
eSIM installedYour North Korea plan is ready.
Push · just now
Push notification on Returns · North Korea: eSIM installed, plan ready to activate.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
steps leading to a beach
Get connected
1 Pick a plan2 Scan QR3 Land online
Three steps on Returns · North Korea: pick a plan, scan the QR, land online.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
Recent speeds
Sydney481 Mbps
Singapore557 Mbps
Lisbon463 Mbps
Recent speeds for Returns · North Korea — Sydney, Singapore, Lisbon: illustrative 5G figures, not live measurements.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
My eSIM
60%10 GB left
Days left19
Top up+10 GB
Data dashboard on Returns · North Korea: 60% remaining, days left, top-up one tap away.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
atmospheric tokyo street under railway bridge — Returns · North Korea: Plazas and promenades: video calls home with the view behind you.
Returns · North Korea: Plazas and promenades: video calls home with the view behind you.
turned on macbook — Returns · North Korea: The returns page is short — that's the point.
Returns · North Korea: The returns page is short — that's the point.
hiking adventure in rudra nath india — Returns · North Korea: Platform to platform: tickets, timetables and taxis in one hand.
Returns · North Korea: Platform to platform: tickets, timetables and taxis in one hand.
Ethan Brooke — Returns · North Korea: Night markets and late trains — connected the whole way through.
Returns · North Korea: Night markets and late trains — connected the whole way through.
close up photo of person using smartphone — Returns · North Korea: Coast roads and country lanes — the map keeps up wherever you roam.
Returns · North Korea: Coast roads and country lanes — the map keeps up wherever you roam.
a man standing on a mountain — Returns · North Korea: The viewpoint at golden hour: livestream the sunset to everyone back home.
Returns · North Korea: The viewpoint at golden hour: livestream the sunset to everyone back home.
a turkish airplane flying above the white clouds — Returns · North Korea: Island time, online time: ferries, beaches and full signal.
Returns · North Korea: Island time, online time: ferries, beaches and full signal.
father and child holding hands at airport window — Returns · North Korea: The group chat stays live across every border you cross.
Returns · North Korea: The group chat stays live across every border you cross.
airplane wing and thick clouds — Returns · North Korea: Amazon Pay processes refunds — fast, documented, accountable.
Returns · North Korea: Amazon Pay processes refunds — fast, documented, accountable.
majestic view of the iconic eiffel tower in paris — Returns · North Korea: Dispute? The Tele Agent pulls your receipts in seconds.
Returns · North Korea: Dispute? The Tele Agent pulls your receipts in seconds.
photo of people having video conference — Returns · North Korea: Hiking the ridge: trail map offline, emergency numbers saved.
Returns · North Korea: Hiking the ridge: trail map offline, emergency numbers saved.
Nothing Ahead — Returns · North Korea: From departure lounge to arrival hall, the data never drops.
Returns · North Korea: From departure lounge to arrival hall, the data never drops.
portrait of two women on a beach — Returns · North Korea: Top-ups are instant; refunds follow the card network's pace.
Returns · North Korea: Top-ups are instant; refunds follow the card network's pace.
colleagues looking at a computer during a meeting — Returns · North Korea: Souvenir hunting with live currency conversion in your pocket.
Returns · North Korea: Souvenir hunting with live currency conversion in your pocket.
silhouette of a woman with a backpack standing at an airport terminal — Returns · North Korea: The welcome home: eSIM deleted in one tap, no contract to cancel.
Returns · North Korea: The welcome home: eSIM deleted in one tap, no contract to cancel.
Maurits Bausenhart — Returns · North Korea: Rooftop check-in: boarding passes and hotel keys, all on the phone.
Returns · North Korea: Rooftop check-in: boarding passes and hotel keys, all on the phone.
adventurous hiker exploring misty mountain trail — Returns · North Korea: Family group chat: location shared, dinner plans settled in minutes.
Returns · North Korea: Family group chat: location shared, dinner plans settled in minutes.
Stephen Leonardi — Returns · North Korea: The North Korea plan you didn't activate — the policy covers it.
Returns · North Korea: The North Korea plan you didn't activate — the policy covers it.
man waiting for flight in airport — Returns · North Korea: No restocking fees on digital goods — obviously.
Returns · North Korea: No restocking fees on digital goods — obviously.
Mikhail Nilov — Returns · North Korea: The red-eye recovery: hotel early-check-in arranged mid-flight.
Returns · North Korea: The red-eye recovery: hotel early-check-in arranged mid-flight.

Explainer

Return & Refund Policy: the full picture

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Explainer

How it works, step by step

  1. Buy before you fly
    • Order from home, the hotel, or the departure lounge — delivery is instant and digital.
    • No shipping, no pickup counters, no airport SIM queues.
  2. Add the eSIM
    • One QR scan adds the plan to your phone. iPhone and Android both walk you through it in under a minute.
    • You can install now and activate later — the plan starts when you choose.
  3. Stay online abroad
    • Data, maps, translation and messaging work the moment you land.
    • Running low? Top up in one tap from your dashboard — no new QR code needed.

Explainer

Good to know

  • Download offline maps for your destination — they save data and work in dead zones.
  • Set a data alert at 80% so a top-up never surprises you mid-trip.
  • Charge your phone before long travel days; weak signal areas drain batteries faster.
  • Check that your phone is carrier-unlocked before you buy any eSIM — locked phones can't add one.
  • WhatsApp, iMessage and FaceTime keep your existing number on a data eSIM — no need to tell anyone a new number.
  • Screenshot your hotel address and booking confirmations — you'll want them with no signal.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

See the math

Every chart that matters for North Korea.

Return & Refund Policy — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Return & Refund Policy — data dashboard. Plan allowances, validity windows and a typical usage curve for Return & Refund Policy — hover for exact values.
Network at a glanceCoverage facts for North KoreaNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available in North Koreaesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. North Korea connects to the fastest available local partner network automatically.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.6 languagesThe app speaks your language, wherever you're from.One-tap top-upMore data in seconds — no new QR code.Hotspot includedShare with your laptop or tablet at no extra cost.24/7 supportReal humans plus the Tele Agent, around the clock.Keep your WhatsAppYour existing number keeps working on the data line.5G where availableFastest local partner network, selected automatically.
Included with every plan. Six things ship with every plan — the Returns · North Korea baseline, generous on purpose.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. Gigabytes translated into hours — the Returns · North Korea usage guide.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Screenshot bookingsHotel address & confirmations, available with no signal.2Download offline mapsThey save data and work in dead zones.3Set an 80% alertA top-up should never surprise you mid-trip.4Keep home SIM for 2FABank codes still arrive while data runs on the eSIM.
Pro tips. Four habits for smooth trips — pro tips for Returns · North Korea.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Land connectedSwitch the line on when you arrive — online before baggage claim.2Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.3Pick your planChoose data for your trip — checkout takes about two minutes.
Three-step setup. Install days before departure or minutes before boarding — your call.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
Does hotspot work?
Yes — share your connection with laptop or tablet.
Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
How fast is setup?
About two minutes: plan, QR scan, done.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
FAQ at a glance. Six questions every traveler asks — the Returns · North Korea answers, one screen.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The family organizer
One tool, every traveler's needs covered.
esimgomobile network data2The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data3The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data4The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data
Use cases. If you recognize yourself here, the tool will pay for its click.
How Return & Refund Policy worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Apply itJump straight to the plan, setting or page it points to.2Get the answerClear result with next steps — save it or act on it.3Enter your detailsTrip, data needs, destination. The tool does the math.4Open the toolNo account needed — it loads instantly in your browser.
Tool walkthrough. Four steps from landing on Returns · North Korea to having your answer.
Return & Refund Policy: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Instant resultsno waiting, no signupShares wellsend the answer to travel companionsAlways currentreflects live plans and coveragePrivate by designyour inputs stay in your browserMobile friendlyworks on the phone in your handIllustrative profile based on tool design — not measured telemetry.
Capability profile. Capabilities measured by traveler value, not feature count.
Plan comparison matrixEvery plan for North Korea — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to North Korea.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. Returns · North Korea: four plans, four trip shapes — the matrix carries no fine print.

Your North Korea plan is two minutes away

Prepaid, no contracts, no roaming surprises. The whole setup takes about two minutes.

See plans and pricing Talk to the Tele Agent