The rules of the road, in plain language.

Contents

1.Who we are

esimgomobile ("we", "us", "our") operates the connectivity platform at esimgomobile.com, the esimgomobile ChatGPT app, and the esimgomobile Muse connector. Questions about these terms: support@esimgomobile.com.

2.The service

esimgomobile is a connectivity platform with three product lines, all managed under one account:

• eSIM plans — real mobile data (with voice and SMS where the plan includes a phone number) delivered as an eSIM profile you install on your device.
• Virtual numbers — real cloud phone numbers for calling and texting from any internet-connected device.
• Tele Agent — an AI receptionist that answers calls on your business line around the clock.

Paid services are sold exclusively at esimgomobile.com under the plan descriptions shown at purchase. Free connectivity tools (section 3) are delivered via the website, the ChatGPT app and the Muse connector.

3.The free tools

The esimgomobile ChatGPT app and Muse connector, and the utility tools on this site (coverage and roaming lookups, data estimators, eSIM guides, device-compatibility checks, dialing helper, connection diagnostics), are free to use. They contain no cart, no checkout and no in-app purchases — nothing in them can initiate a charge.

Estimates, coverage data, roaming costs and speed results are provided for guidance only and may differ from real-world conditions. They do not constitute a guarantee of service.

4.Your account

Paid services require an esimgomobile account, created at esimgomobile.com. You must provide accurate information and keep it up to date. You are responsible for keeping your credentials confidential and for all activity under your account — tell us immediately at support@esimgomobile.com if you suspect unauthorized use.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account or purchase paid services.

5.Paid plans

eSIM data plans, virtual numbers and Tele Agent subscriptions are governed by the plan descriptions and fair-use terms presented at checkout. Plan details — data allowances, validity periods, included voice/SMS, minute tiers and renewal terms — are part of the offer you accept when you purchase.

Service availability depends on upstream network operators and local regulations; coverage maps and country lists are estimates, not guarantees. Plan prices are published at esimgomobile.com/pricing and confirmed again at checkout.

6.Billing

• Billing is live. Purchases are processed at checkout.
• Payments are processed by Amazon Pay, our payment provider. We do not store full card numbers on our servers.
• You are charged the price shown at checkout, in the currency shown there. Applicable taxes are calculated and disclosed at checkout.
• Monthly plans renew automatically at the end of each billing period unless you cancel before renewal. One-time travel packs are single purchases that never renew.
• Failed payments may result in suspension of service until payment succeeds. We will notify you before suspending.

7.Identity verification

Real phone numbers are regulated. Carriers and regulators in most countries require identity verification (KYC) before numbers can be issued. We collect verification documents once at signup, handle the compliance on your behalf, and retain only what regulators require us to keep. If verification fails or is not completed, we may be unable to issue numbers — in which case any affected purchase is refunded under our Return & Refund Policy.

8.Acceptable use

You agree not to misuse the service:

• No scraping, automated abuse, or attempts to disrupt, degrade or circumvent the service, its security, or its rate limits.
• No use of the service to violate any law, regulation, or the rights of others.
• Phone numbers entered into the Dialing Helper or assigned to your account must be numbers you are authorized to use.
• No reselling of eSIM plans, numbers or Tele Agent capacity except through the reseller/API programs we offer, under their terms.
• No use of Tele Agent or virtual numbers for spam, robocalling, fraud, harassment, or any deceptive practice.

9.Fair use

Plans described as unlimited or fair-use are subject to the fair-use policy shown at checkout. If your usage is far outside normal patterns in a way that harms the network or other customers, we may throttle, restrict or suspend the affected service after notifying you.

10.Refunds

Refunds for eSIM plans, virtual numbers and Tele Agent are handled under our Return & Refund Policy, which forms part of these terms. In short: digital products that have not been activated can be refunded within the stated windows; activated services are refunded where the service fails and we cannot fix it; subscriptions can be cancelled at any time and run to the end of the paid period.

11.Coverage & availability

Connectivity runs on wholesale data and voice infrastructure from our network partners. Coverage, speeds and feature availability vary by country, device and local conditions. We publish coverage information in good faith, but we do not guarantee service in any specific location, at any specific speed, or without interruption.

12.Intellectual property

The esimgomobile name, logo, site content, apps, tools and Tele Agent technology are owned by us or our licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to use the service for its intended purposes. You may not copy, modify, distribute or reverse-engineer the service except as permitted by law.

13.Third-party services

The service integrates with third parties: upstream network operators, our payment provider, and — when you invoke them there — the OpenAI (ChatGPT) and Anthropic (Muse) platforms, whose own terms and privacy policies apply to your use of those platforms. We are not responsible for third-party services we do not control.

14.Disclaimers

The service is provided "as is" and "as available", without warranties of any kind, express or implied, to the maximum extent permitted by law — including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free service, specific speeds, or coverage in any location.

15.Limitation of liability

To the maximum extent permitted by law, esimgomobile's total liability for any claim arising from or related to the service is limited to the amounts you paid to us in the 12 months before the claim arose (or $0 if you used only the free tools). We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or business opportunities.

Some jurisdictions do not allow certain limitations; where they do not apply, our liability is limited to the greatest extent the law permits.

16.Termination

You may close your account at any time from your dashboard or by emailing support@esimgomobile.com; active subscriptions run to the end of their paid period and numbers are released per the plan terms. We may suspend or terminate accounts that violate these terms, with notice where practical. On termination, your license to use the service ends; provisions that should survive (intellectual property, disclaimers, liability limits) do survive.

17.Changes to these terms

We may update these terms as the service evolves. Material changes will be posted at this URL with a new "Last updated" date, and for significant changes we will notify account holders by email before they take effect. Continued use of the service after changes take effect constitutes acceptance.

18.Contact

Questions about these terms: support@esimgomobile.com — a human replies to every message.

Frequently asked