Effective date. Last updated September 30, 2026 — this policy is in effect now that esimgomobile is live. It covers accounts, purchases, support and the waitlist emails we collected before launch.
Contents
1.Who we are
esimgomobile ("we", "us") provides paid connectivity services through esimgomobile.com, the esimgomobile ChatGPT app and the esimgomobile Muse connector. Contact: support@esimgomobile.com.
2.The free tools: what we process
The free tools — coverage and roaming lookups, data estimators, eSIM guides, device-compatibility checks, dialing helper, connection diagnostics, and the ChatGPT app / Muse connector — work without an account and without sign-in. Your inputs are processed in memory to produce the answer and are not stored.
| Data | When | Purpose | Stored? |
|---|
| Country / region selections | Coverage, roaming and travel-planning tools | Return the requested lookup | No — in memory per request |
| Device model / OS entries | Device-compatibility and eSIM guides | Return relevant instructions | No |
| Phone numbers typed into Dialing Helper | Dialing-format tool | Format the dial string | No — never stored, never sent anywhere except to produce the answer |
| Speed-test measurements | Speed test widget | Display your connection quality | No — measured in your browser, not transmitted to us |
| Trip details (days, travelers, usage profile) | Estimators | Compute estimates | No |
| Product update email | You sign up for updates | Send product updates | Yes — until you unsubscribe |
| Support messages | You email support@esimgomobile.com | Respond to your request | Yes — standard email retention |
3.What we never collect
- We do not sell personal data. Not to advertisers, not to data brokers, not to anyone.
- No advertising trackers inside the app widgets.
- No precise geolocation. Coverage tools work from the country or region you select, not from your location.
- Free tools require no account and no sign-in.
4.Account data
If you create an esimgomobile account on our website (separate from the free tools), we store your email address, authentication credentials, and the service configuration needed to operate your eSIMs, virtual numbers and Tele Agent services — for example which plans are active, which numbers are assigned to you, and your Tele Agent settings. Account data is processed under this policy and is never sold.
5.Billing data
Billing is live — payment processing is handled by Amazon Pay, our payment provider; we receive confirmation of payment and transaction records, but we do not store full card numbers. Transaction history (what you bought, when, for how much) is kept for accounting, tax and refund purposes.
6.Identity verification data
Because real phone numbers are regulated, carriers require identity verification before issuing numbers in most countries. We collect verification documents once at signup and handle compliance on your behalf. Verification data is shared only with the carriers and verification providers that require it, and retained only as long as regulators require — we do not use it for marketing.
7.Service usage data
To operate and bill the service we process the minimum usage data the network requires: eSIM data consumption and session records, call detail records (calling and called numbers, time, duration) for virtual numbers, and SMS metadata for messaging. We do not listen to or read the content of your calls or messages except where Tele Agent is explicitly configured to answer on your behalf (see section 8).
8.Tele Agent call data
Tele Agent is an AI receptionist: to answer calls, book appointments and take messages, it necessarily processes the audio of calls it handles, plus the transcripts, summaries and calendar entries it produces for you. Callers are informed they are speaking with an automated assistant. You control Tele Agent's settings — including whether call recordings and transcripts are retained — from your dashboard, and you can delete call history at any time.
9.Cookies & analytics
esimgomobile.com uses a small set of cookies and privacy-respecting analytics to keep you signed in, remember your preferences, and understand which pages help visitors. We do not run third-party advertising cookies or cross-site tracking. You can block cookies in your browser; the site will still work, though sign-in sessions will not persist.
10.Third parties
- The ChatGPT app and Muse connector run on infrastructure provided by OpenAI (ChatGPT) and Anthropic (Muse) when you invoke them there; your tool inputs are processed through their platforms under their own privacy policies.
- Hosting and CDN providers process data only to deliver the service.
- Upstream network operators receive the minimum data required to provision and route your eSIMs, numbers and calls.
- Our payment provider processes payment data under its own policies; we never see full card numbers.
- We disclose data to authorities only where legally required.
11.Retention
We keep data only as long as needed for the purpose it was collected: account data for the life of your account; transaction records for as long as tax and accounting law requires; verification data for as long as regulators require; support emails under standard retention; product update emails until you unsubscribe. When data is no longer needed, we delete or anonymize it.
12.Your rights
You may request access, correction, or deletion of your account data at any time by emailing support@esimgomobile.com. You may also request a copy of your data, object to or restrict certain processing, and withdraw consent where processing is based on it. Tool inputs from the free tools are not retained, so there is nothing to delete for anonymous tool use. We respond to rights requests promptly and without charge.
13.Security
We protect your data with encryption in transit and at rest, strict access controls, and least-privilege internal access. No system is perfectly secure; if we discover a breach affecting your personal data, we will notify you and the relevant authorities as the law requires.
14.Children
esimgomobile is not directed at children under 16, and we do not knowingly collect their data. Accounts require the account holder to be of legal age (see our Terms of Service).
15.International transfers
Connectivity is inherently international: your data, calls and messages are routed through networks in the countries you connect from. Where personal data moves across borders, we use appropriate safeguards and process only what the service requires.
16.Changes to this policy
We will post policy updates at esimgomobile.com/privacy with a new "Last updated" date. Material changes will be announced to account holders by email before they take effect.
Privacy questions or rights requests: support@esimgomobile.com — a human replies to every message.
Frequently asked
Do you sell my data?
No. We never sell personal data, and we run no advertising trackers inside the app widgets.
Do I need an account for the free tools?
No — the free tools work without an account or sign-in, and your inputs are processed in memory, not stored.
What happens to the audio of calls Tele Agent answers?
Tele Agent processes call audio to answer, book and summarize. You control retention from your dashboard and can delete call history at any time.
How do I delete my account data?