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Live version

If it's not right, you get your money back.

Digital products, honest refund windows, no runaround. This is the refund policy that governs every esimgomobile purchase — billing is live now.

Effective date. Last updated September 30, 2026 — this policy is in effect now that billing is live. It applies to every purchase and subscription from day one.

Contents

1.The principle

We sell digital connectivity — there is no box to ship back and no restocking fee to hide behind. Our rule is simple: if you paid for something you couldn't use, through no fault of your own, you get your money back. Every refund request is decided by a human, on the merits, within the windows below.

2.Digital products, no physical returns

eSIMs, virtual numbers and Tele Agent are delivered digitally — by QR code, dashboard activation or account provisioning. There is nothing to mail back. "Returns" here means refunds and service cancellation, handled entirely online.

3.eSIM plans

  • Not installed, not activated — 14 days. If you bought an eSIM plan but never installed or activated it, you can request a full refund within 14 days of purchase.
  • Installed or activated. Once an eSIM is installed and the plan is activated, the data and number are consumed from a live network and cannot be returned to inventory. Refunds after activation apply where the service materially fails — for example the eSIM cannot connect on a compatible device and our support team cannot resolve it.
  • Wrong plan bought by mistake? Tell us before activation and we'll swap it for the right plan or refund you — whichever you prefer.
  • Refunds are void where the eSIM was obtained or used fraudulently.

4.Virtual numbers

  • Unused numbers — 72 hours. A newly purchased virtual number that has not placed or received calls or messages can be refunded in full within 72 hours of purchase.
  • Cancel anytime. Subscriptions can be cancelled from your dashboard at any time; the number stays active until the end of the paid period and does not renew. We do not refund partial months.
  • Number released at period end. After cancellation, the number is released back to the numbering pool at the end of the paid period and may be reissued to someone else — export anything you need before then.
  • If identity verification fails and we cannot issue your number, the purchase is refunded in full automatically.

5.Tele Agent

  • No calls handled — 7 days. If Tele Agent has not answered any calls on your line within 7 days of subscription start, you can request a full refund of that period.
  • Cancel anytime. Cancel from your dashboard at any time; Tele Agent keeps answering until the end of the paid period and does not renew. We do not refund partial months.
  • Service failures. If Tele Agent materially fails to perform as described — for example it stops answering calls — and we cannot fix it within a reasonable time, the affected period is refunded or credited.

6.How refunds are issued

  • Approved refunds go back to your original payment method through our payment provider.
  • Refunds usually appear within a few business days; exact timing depends on your bank or card issuer.
  • We never issue refunds as account credit unless you explicitly ask for it.
  • You receive an email confirmation for every refund, with the amount and the original order reference.

We describe our payment processing in general terms only — for the provider's own policies, see the provider's documentation at checkout.

7.How to request a refund

  1. Email support@esimgomobile.com from the email address on your esimgomobile account.
  2. Include your order reference (from your purchase confirmation) and a sentence about what went wrong.
  3. We confirm receipt within 2 business days and give you a decision — approved, or declined with a clear reason and what you can do next.

If you disagree with a decision, reply and ask for a second review — a different team member re-examines it.

8.Exceptions

  • Refunds are not available for services suspended or terminated for violations of our Terms of Service (for example fraud, spam or robocalling).
  • Consumed usage — data used, minutes consumed, messages sent — is not refundable except where the service itself failed.
  • Promotional or free-trial services carry no refund value.

9.Chargebacks

If something is wrong with a charge, talk to us first — we resolve refund requests faster and more fairly than a bank dispute, and a chargeback freezes your account while the bank investigates. Filing a chargeback without contacting us may result in account suspension until the dispute is resolved.

10.Contact

Refund questions, before or after purchase: support@esimgomobile.com — a human replies to every message.

Frequently asked

Can I cancel a monthly plan?
Yes — cancel from your dashboard any time. The plan runs to the end of the paid period and does not renew; we don't refund partial months.
I bought an eSIM but haven't installed it. Can I get a refund?
Yes — uninstalled, unactivated eSIM plans are refundable in full within 14 days of purchase.
How do I cancel a virtual number or Tele Agent subscription?
From your dashboard, any time. The service runs to the end of the paid period and does not renew; we don't refund partial months.
How long do refunds take to arrive?
Refunds go to your original payment method through our payment provider and usually appear within a few business days, depending on your bank.
Keep reading

The fine print, all in one place.

Terms of Service

Accounts, paid plans, acceptable use, billing, disclaimers and liability.

Read the terms

Privacy Policy

What data we process, what we never collect, and your rights over your information.

Read the privacy policy

Something wrong?

Talk to us first — we resolve refund requests faster and more fairly than a bank dispute.

support@esimgomobile.com

esimgomobile in Mexico

Using returns in Mexico? You are on the local edition — key facts for Mexico (capital Mexico City, dial code +52) are below. esimgomobile plans for Mexico are live now — monthly plans from $8/mo and one-time travel packs from $3.65, with live checkout.

CapitalMexico City
Dial code+52
CurrencyMexican peso (MXN)
Time zoneUTC-6
Main languagesSpanish

Plans are live — see plans and pricing.

Inside the app

Take the tour.

Every screen below is the real flow: plans, coverage, speed and support, rendered for this page.

Virtual number
+1 205 510 2144
Routes toMexico
SMS + voiceEnabled
Your second line on Returns · Mexico: +1 205 510 2144 — real number, SMS and voice enabled.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
excited multiethnic friends jumping above sandy sea beach in summer
Ready for Mexico?
Get your eSIM
Live now · no waitlist
“Ready for Mexico?” — the CTA card on Returns · Mexico: plans live now, no waitlist.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
esimgomobile.com
silhouette of two friends enjoying a beach sunset
Return & Refund Policy
Travel guides · 8 min read
From the blog: “Return & Refund Policy” — travel guides in about eight minutes.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
esimgomobile.com
Checkout
Atlas 20GB — Mexicototal
Taxescalculated
Pay securely
256-bit encrypted · Amazon Pay
Secure checkout on Returns · Mexico: Atlas 20GB, full price up front, no fine print.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
21%
data left
Usage ring on Returns · Mexico — 21% of data left: the number travelers check most.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
eSIM plan
Atlas 20GB20 GB · 30 days
Mexico
Install eSIM
Atlas 20GB on Returns · Mexico — 20 GB · 30 days, prepaid with the full price shown before you pay.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
Launch facts
195destinations live
31free tools
$8entry monthly plan
Launch facts behind Returns · Mexico — 195 destinations live, 31 free tools, $8 entry monthly plan: numbers we publish and stand behind.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
Network
5G
Mexico connected
Network widget for Returns · Mexico: 5G, full bars — zero ambiguity about the connection.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
Recent speeds
Seoul409 Mbps
Lisbon527 Mbps
Bangkok353 Mbps
Recent speeds for Returns · Mexico — Seoul, Lisbon, Bangkok: illustrative 5G figures, not live measurements.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
My eSIM
65%5 GB left
Days left15
Top up+10 GB
Data dashboard on Returns · Mexico: 65% remaining, days left, top-up one tap away.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
esimgomobile.com
Plans for Mexico
Atlas 5GB5 GB · 30 days
Atlas 20GB20 GB · 30 days
Atlas 50GB50 GB · 60 days
Compare plans
Plan picker on Returns · Mexico: 5GB, 20GB, 50GB and Unlimited — pick by trip, not fine print.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
Lisá Yakurím
Your Mexico number is waiting.
Get your eSIM
“Your Mexico number is waiting.” — the banner on Returns · Mexico: two minutes from curious to connected.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
esimgomobile.com
API quickstart
curl https://api.esimgomobile.com/v1/esims \
  -H "Authorization: Bearer $KEY" \
  -d '{"country":"ME"}'
200 OK · 169 ms
REST API behind Returns · Mexico: issue eSIMs programmatically — 200 OK in milliseconds.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
Install
1 Scan2 Add3 Go
The Returns · Mexico install: QR in three steps — scan, add, go, about two minutes.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
Tele Agent
“Setting up your Mexico line…”
AI voice agent on Returns · Mexico — answers spoken aloud, never a support ticket.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
eSIM installedYour Mexico plan is ready.
Push · just now
Push notification on Returns · Mexico: eSIM installed, plan ready to activate.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Language
DeutschFrançaisEnglish
Language picker on Returns · Mexico — Deutsch, Français, English: the app speaks six languages.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
Mexico · coverage
5 carriers · automatic selection
Coverage map on Returns · Mexico: partner networks pinned, selection automatic.
  1. 1Mockups illustrate the product flow — captions describe what's real.
  2. 2Figures labeled as examples show sample data, never live telemetry.
Speed test
360Mbps
5G · Mexico · 49 ms
Illustrative speed readout on Returns · Mexico: 360 Mbps, 49 ms — example figures, not live measurements.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
Coverage
195
destinations live
Mexico5G ready
Check coverage
Coverage at a glance for Returns · Mexico: 195 destinations live, fastest local partner selected on its own.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
hiker admiring majestic albanian mountains — Returns · Mexico: Rooftop check-in: boarding passes and hotel keys, all on the phone.
Returns · Mexico: Rooftop check-in: boarding passes and hotel keys, all on the phone.
breathtaking summer view of santorini s iconic architecture — Returns · Mexico: Plazas and promenades: video calls home with the view behind you.
Returns · Mexico: Plazas and promenades: video calls home with the view behind you.
hand holding smartphone with settings menu displayed — Returns · Mexico: The departure board flips: gate found, lounge located, all on the eSIM.
Returns · Mexico: The departure board flips: gate found, lounge located, all on the eSIM.
Hipster with a beard and sunglasses in a city square holding a smartphone. — Returns · Mexico: The food tour: every recommendation looked up on the spot.
Returns · Mexico: The food tour: every recommendation looked up on the spot.
person using smartphone with green screen at desk — Returns · Mexico: Café office: hotspot running, video call stable, no hotel Wi-Fi roulette.
Returns · Mexico: Café office: hotspot running, video call stable, no hotel Wi-Fi roulette.
a close up shot of a headset on documents — Returns · Mexico: Border crossings without the paperwork shuffle: ID photos stored on the phone.
Returns · Mexico: Border crossings without the paperwork shuffle: ID photos stored on the phone.
a person holding a headset — Returns · Mexico: Coast roads and country lanes — the map keeps up wherever you roam.
Returns · Mexico: Coast roads and country lanes — the map keeps up wherever you roam.
woman having video call — Returns · Mexico: The returns page is short — that's the point.
Returns · Mexico: The returns page is short — that's the point.
crop woman making video call on laptop — Returns · Mexico: Platform to platform: tickets, timetables and taxis in one hand.
Returns · Mexico: Platform to platform: tickets, timetables and taxis in one hand.
man using macbook on wooden table — Returns · Mexico: Street-food stalls and mobile pay: dinner ordered without a word of the language.
Returns · Mexico: Street-food stalls and mobile pay: dinner ordered without a word of the language.
a group of friends on the seashore — Returns · Mexico: Museum afternoons with audio guides streaming, not buffering.
Returns · Mexico: Museum afternoons with audio guides streaming, not buffering.
aerial night view of shibuya tokyo skyline — Returns · Mexico: No restocking fees on digital goods — obviously.
Returns · Mexico: No restocking fees on digital goods — obviously.
woman with a backpack in the mountains — Returns · Mexico: Lost in the medina, found by GPS: the blue dot never lies.
Returns · Mexico: Lost in the medina, found by GPS: the blue dot never lies.
A person holding a smartphone in an airport with luggage visible, ideal for travel and tech concepts. — Returns · Mexico: Check-in lines move faster when your documents are on your phone.
Returns · Mexico: Check-in lines move faster when your documents are on your phone.
interior of an airport terminal — Returns · Mexico: Coworking abroad: laptop tethered, calls crisp, deadlines met.
Returns · Mexico: Coworking abroad: laptop tethered, calls crisp, deadlines met.
eifel tower from the port liena — Returns · Mexico: Trailheads and lookouts: offline maps downloaded, just in case.
Returns · Mexico: Trailheads and lookouts: offline maps downloaded, just in case.
Jonas F — Returns · Mexico: Market mornings: look up the dish, translate the menu, pay by phone.
Returns · Mexico: Market mornings: look up the dish, translate the menu, pay by phone.
group of friends enjoying the beach in pangandaran — Returns · Mexico: The commute, handled: podcasts downloaded, messages sent, no dead zones.
Returns · Mexico: The commute, handled: podcasts downloaded, messages sent, no dead zones.
laptop standing on a table outside of a cafe with view of an alley — Returns · Mexico: Unused eSIM? The returns page says exactly what happens.
Returns · Mexico: Unused eSIM? The returns page says exactly what happens.
Taryn Elliott — Returns · Mexico: Sunrise hikes start with a weather check — data on, boots on.
Returns · Mexico: Sunrise hikes start with a weather check — data on, boots on.

Explainer

Return & Refund Policy: the full picture

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Explainer

How it works, step by step

  1. Pick your plan
    • Choose data for your trip length — 5 GB covers a long weekend, 20 GB a fortnight, 50 GB or Unlimited a month of heavy use.
    • Checkout takes about two minutes through the secure Amazon Pay checkout.
  2. Scan the QR code
    • Your eSIM arrives instantly. Open your phone camera, scan, and the plan installs itself.
    • No store visit, no plastic SIM, no waiting for the post.
  3. Land connected
    • Turn on data roaming for the eSIM line when you land — you're online before baggage claim.
    • The eSIM finds the local partner network automatically.

Explainer

Good to know

  • If a page won't load, toggle airplane mode for ten seconds — it forces a fresh network attach.
  • Save your eSIM QR code somewhere safe (email it to yourself) in case you switch phones mid-trip.
  • Hotspot sparingly: one laptop tethered all day can burn through a week of phone data.
  • Turn off auto-play on social apps before you fly; it quietly eats roaming data.
  • Keep your home SIM active for two-factor codes from your bank; run data on the eSIM line.
  • Check that your phone is carrier-unlocked before you buy any eSIM — locked phones can't add one.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

The data room

Mexico, visualized.

Return & Refund Policy — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Return & Refund Policy — data dashboard. Plan allowances, validity windows and a typical usage curve for Return & Refund Policy — hover for exact values.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data2The family organizer
One tool, every traveler's needs covered.
esimgomobile network data3The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data4The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data
Use cases. If you recognize yourself here, the tool will pay for its click.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Pick your planChoose data for your trip — checkout takes about two minutes.2Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.3Land connectedSwitch the line on when you arrive — online before baggage claim.
Three-step setup. Buy, scan, land: the whole sequence fits in a coffee queue.
Network at a glanceCoverage facts for MexicoNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available in Mexicoesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. The network resume for Returns · Mexico: 195 destinations, 5G where available, six languages.
Return & Refund Policy: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Mobile friendlyworks on the phone in your handPrivate by designyour inputs stay in your browserInstant resultsno waiting, no signupAlways currentreflects live plans and coverageShares wellsend the answer to travel companionsIllustrative profile based on tool design — not measured telemetry.
Capability profile. What Returns · Mexico does best — the capability profile, honestly ranked.
Plan comparison matrixEvery plan for Mexico — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to Mexico.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. Returns · Mexico: four plans, four trip shapes — the matrix carries no fine print.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Set an 80% alertA top-up should never surprise you mid-trip.2Check unlock statusCarrier-locked phones can't add an eSIM — verify first.3Keep home SIM for 2FABank codes still arrive while data runs on the eSIM.4Download offline mapsThey save data and work in dead zones.
Pro tips. Four habits for smooth trips — pro tips for Returns · Mexico.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.What if data runs out?
80% alert, then one-tap top-up. No bill shock.
Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
Does hotspot work?
Yes — share your connection with laptop or tablet.
How fast is setup?
About two minutes: plan, QR scan, done.
FAQ at a glance. Still curious? The Tele Agent answers anything else instantly.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.Hotspot includedShare with your laptop or tablet at no extra cost.One-tap top-upMore data in seconds — no new QR code.6 languagesThe app speaks your language, wherever you're from.Keep your WhatsAppYour existing number keeps working on the data line.24/7 supportReal humans plus the Tele Agent, around the clock.5G where availableFastest local partner network, selected automatically.
Included with every plan. 5G, hotspot, WhatsApp continuity, top-up, support, six languages — all tiers.
How Return & Refund Policy worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Apply itJump straight to the plan, setting or page it points to.2Open the toolNo account needed — it loads instantly in your browser.3Enter your detailsTrip, data needs, destination. The tool does the math.4Get the answerClear result with next steps — save it or act on it.
Tool walkthrough. Every tool on esimgomobile follows the same honest pattern: input, math, answer.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. Maps sip, streaming gulps: size the plan to your heaviest habit.

Take Mexico with you, connected

Pick a plan, check out securely, scan the QR code — you're online before you land.

See plans and pricing Talk to the Tele Agent