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Live version

If it's not right, you get your money back.

Digital products, honest refund windows, no runaround. This is the refund policy that governs every esimgomobile purchase — billing is live now.

Effective date. Last updated September 30, 2026 — this policy is in effect now that billing is live. It applies to every purchase and subscription from day one.

Contents

1.The principle

We sell digital connectivity — there is no box to ship back and no restocking fee to hide behind. Our rule is simple: if you paid for something you couldn't use, through no fault of your own, you get your money back. Every refund request is decided by a human, on the merits, within the windows below.

2.Digital products, no physical returns

eSIMs, virtual numbers and Tele Agent are delivered digitally — by QR code, dashboard activation or account provisioning. There is nothing to mail back. "Returns" here means refunds and service cancellation, handled entirely online.

3.eSIM plans

  • Not installed, not activated — 14 days. If you bought an eSIM plan but never installed or activated it, you can request a full refund within 14 days of purchase.
  • Installed or activated. Once an eSIM is installed and the plan is activated, the data and number are consumed from a live network and cannot be returned to inventory. Refunds after activation apply where the service materially fails — for example the eSIM cannot connect on a compatible device and our support team cannot resolve it.
  • Wrong plan bought by mistake? Tell us before activation and we'll swap it for the right plan or refund you — whichever you prefer.
  • Refunds are void where the eSIM was obtained or used fraudulently.

4.Virtual numbers

  • Unused numbers — 72 hours. A newly purchased virtual number that has not placed or received calls or messages can be refunded in full within 72 hours of purchase.
  • Cancel anytime. Subscriptions can be cancelled from your dashboard at any time; the number stays active until the end of the paid period and does not renew. We do not refund partial months.
  • Number released at period end. After cancellation, the number is released back to the numbering pool at the end of the paid period and may be reissued to someone else — export anything you need before then.
  • If identity verification fails and we cannot issue your number, the purchase is refunded in full automatically.

5.Tele Agent

  • No calls handled — 7 days. If Tele Agent has not answered any calls on your line within 7 days of subscription start, you can request a full refund of that period.
  • Cancel anytime. Cancel from your dashboard at any time; Tele Agent keeps answering until the end of the paid period and does not renew. We do not refund partial months.
  • Service failures. If Tele Agent materially fails to perform as described — for example it stops answering calls — and we cannot fix it within a reasonable time, the affected period is refunded or credited.

6.How refunds are issued

  • Approved refunds go back to your original payment method through our payment provider.
  • Refunds usually appear within a few business days; exact timing depends on your bank or card issuer.
  • We never issue refunds as account credit unless you explicitly ask for it.
  • You receive an email confirmation for every refund, with the amount and the original order reference.

We describe our payment processing in general terms only — for the provider's own policies, see the provider's documentation at checkout.

7.How to request a refund

  1. Email support@esimgomobile.com from the email address on your esimgomobile account.
  2. Include your order reference (from your purchase confirmation) and a sentence about what went wrong.
  3. We confirm receipt within 2 business days and give you a decision — approved, or declined with a clear reason and what you can do next.

If you disagree with a decision, reply and ask for a second review — a different team member re-examines it.

8.Exceptions

  • Refunds are not available for services suspended or terminated for violations of our Terms of Service (for example fraud, spam or robocalling).
  • Consumed usage — data used, minutes consumed, messages sent — is not refundable except where the service itself failed.
  • Promotional or free-trial services carry no refund value.

9.Chargebacks

If something is wrong with a charge, talk to us first — we resolve refund requests faster and more fairly than a bank dispute, and a chargeback freezes your account while the bank investigates. Filing a chargeback without contacting us may result in account suspension until the dispute is resolved.

10.Contact

Refund questions, before or after purchase: support@esimgomobile.com — a human replies to every message.

Frequently asked

Can I cancel a monthly plan?
Yes — cancel from your dashboard any time. The plan runs to the end of the paid period and does not renew; we don't refund partial months.
I bought an eSIM but haven't installed it. Can I get a refund?
Yes — uninstalled, unactivated eSIM plans are refundable in full within 14 days of purchase.
How do I cancel a virtual number or Tele Agent subscription?
From your dashboard, any time. The service runs to the end of the paid period and does not renew; we don't refund partial months.
How long do refunds take to arrive?
Refunds go to your original payment method through our payment provider and usually appear within a few business days, depending on your bank.
Keep reading

The fine print, all in one place.

Terms of Service

Accounts, paid plans, acceptable use, billing, disclaimers and liability.

Read the terms

Privacy Policy

What data we process, what we never collect, and your rights over your information.

Read the privacy policy

Something wrong?

Talk to us first — we resolve refund requests faster and more fairly than a bank dispute.

support@esimgomobile.com

esimgomobile in Germany

Using returns in Germany? You are on the local edition — key facts for Germany (capital Berlin, dial code +49) are below. esimgomobile plans for Germany are live now — monthly plans from $8/mo and one-time travel packs from $3.65, with live checkout.

CapitalBerlin
Dial code+49
CurrencyEuro (EUR)
Time zoneUTC+1
Main languagesGerman

Plans are live — see plans and pricing.

Product tour

Twenty screens, twenty photos.

A visual walkthrough built for this page — mockups of the exact experience plus photography from the field.

esimgomobile.com
Plans for Return & Refund Policy
Atlas 5GB5 GB · 30 days
Atlas 20GB20 GB · 30 days
Atlas 50GB50 GB · 60 days
Compare plans
Plan picker on Return & Refund Policy: 5GB, 20GB, 50GB and Unlimited — pick by trip, not fine print.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Tele Agent
“Setting up your Return & Refund Policy line…”
AI voice agent on Return & Refund Policy — answers spoken aloud, never a support ticket.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
$8
entry monthly plan
launch fact
Launch fact behind Return & Refund Policy: $8 entry monthly plan — a fixed figure, not live telemetry.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
vs roaming
esimgomobile eSIMone price
Carrier roamingper-day fees
10 GB · 14 days · Return & Refund Policy
The honest comparison on Return & Refund Policy: one prepaid eSIM price versus carrier roaming.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
eSIM plan
Atlas 20GB20 GB · 30 days
Return & Refund Policy
Install eSIM
Atlas 20GB on Return & Refund Policy — 20 GB · 30 days, prepaid with the full price shown before you pay.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
vibrant neon cityscape of tokyo at night
Get connected
1 Pick a plan2 Scan QR3 Land online
Three steps on Return & Refund Policy: pick a plan, scan the QR, land online.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
esimgomobile.com
Checkout
Atlas Unlimited — Return & Refund Policytotal
Taxescalculated
Pay securely
256-bit encrypted · Amazon Pay
Secure checkout on Return & Refund Policy: Atlas Unlimited, full price up front, no fine print.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Virtual number
+1 205 715 6326
Routes toReturn & Refund Policy
SMS + voiceEnabled
Your second line on Return & Refund Policy: +1 205 715 6326 — real number, SMS and voice enabled.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Return & Refund Policy · coverage
5 carriers · automatic selection
Coverage map on Return & Refund Policy: partner networks pinned, selection automatic.
  1. 1Mockups illustrate the product flow — captions describe what's real.
  2. 2Figures labeled as examples show sample data, never live telemetry.
Support
How does Return & Refund Policy work?
Enter your trip details and get an instant answer — no account needed.
Support snippet — Return & Refund Policy: what it does, in one honest answer.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
esimgomobile.com
API quickstart
curl https://api.esimgomobile.com/v1/esims \
  -H "Authorization: Bearer $KEY" \
  -d '{"country":"RE"}'
200 OK · 80 ms
REST API behind Return & Refund Policy: issue eSIMs programmatically — 200 OK in milliseconds.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
man and woman in white clothes wearing headset
Your travel number is waiting.
Get your eSIM
“Your travel number is waiting.” — the banner on Return & Refund Policy: two minutes from curious to connected.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
esimgomobile.com
Simon Migaj
Return & Refund Policy
Travel guides · 8 min read
From the blog: “Return & Refund Policy” — travel guides in about eight minutes.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
Speed test
521Mbps
5G · Return & Refund Policy · 88 ms
Illustrative speed readout on Return & Refund Policy: 521 Mbps, 88 ms — example figures, not live measurements.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
Launch facts
195destinations live
31free tools
$8entry monthly plan
Launch facts behind Return & Refund Policy — 195 destinations live, 31 free tools, $8 entry monthly plan: numbers we publish and stand behind.
  1. 1Mockups illustrate the product flow — captions describe what's real.
  2. 2Figures labeled as examples show sample data, never live telemetry.
My eSIM
56%50 GB left
Days left22
Top up+10 GB
Data dashboard on Return & Refund Policy: 56% remaining, days left, top-up one tap away.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
Return & Refund Policy · 5G
Signal widget on Return & Refund Policy: network generation and place, always visible.
  1. 1The plan chip: name, allowance and destination in one line.
  2. 2Everything you need to confirm you're on the right plan.
Language
DeutschEnglish日本語
Language picker on Return & Refund Policy — Deutsch, English, 日本語: the app speaks six languages.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
Network
5G
Return & Refund Policy connected
Network widget for Return & Refund Policy: 5G, full bars — zero ambiguity about the connection.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
Recent speeds
New York864 Mbps
Tokyo836 Mbps
Lisbon837 Mbps
Recent speeds for Return & Refund Policy — New York, Tokyo, Lisbon: illustrative 5G figures, not live measurements.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
modern smartphone displaying software update screen — Return & Refund Policy: Check-in lines move faster when your documents are on your phone.
Return & Refund Policy: Check-in lines move faster when your documents are on your phone.
aerial view of manhattan skyline and hudson river — Return & Refund Policy: The commute, handled: podcasts downloaded, messages sent, no dead zones.
Return & Refund Policy: The commute, handled: podcasts downloaded, messages sent, no dead zones.
Regardt van den Bergh — Return & Refund Policy: Market mornings: look up the dish, translate the menu, pay by phone.
Return & Refund Policy: Market mornings: look up the dish, translate the menu, pay by phone.
night scene of ramen shops in tokyo — Return & Refund Policy: Street-food stalls and mobile pay: dinner ordered without a word of the language.
Return & Refund Policy: Street-food stalls and mobile pay: dinner ordered without a word of the language.
Close-up of hands holding a smartphone showing a mountain scene, captured outdoors in Banff. — Return & Refund Policy: Duty-free browsing: price-checked against home before buying.
Return & Refund Policy: Duty-free browsing: price-checked against home before buying.
woman at table with documents during meeting with colleagues — Return & Refund Policy: Rainy-day backup plan: indoor attractions researched from the hostel bunk.
Return & Refund Policy: Rainy-day backup plan: indoor attractions researched from the hostel bunk.
capturing sculpture with smartphone in kolkata — Return & Refund Policy: Street level: navigation, rideshares and reviews, all instant.
Return & Refund Policy: Street level: navigation, rideshares and reviews, all instant.
woman with a backpack in the mountains — Return & Refund Policy: From departure lounge to arrival hall, the data never drops.
Return & Refund Policy: From departure lounge to arrival hall, the data never drops.
smartphone on colorful backround — Return & Refund Policy: The red-eye recovery: hotel early-check-in arranged mid-flight.
Return & Refund Policy: The red-eye recovery: hotel early-check-in arranged mid-flight.
cityscape with high rise buildings in downtown — Return & Refund Policy: Downtown, connected: the eSIM finds the fastest local network on its own.
Return & Refund Policy: Downtown, connected: the eSIM finds the fastest local network on its own.
photo of people having video conference — Return & Refund Policy: The museum queue skips itself: tickets bought online, straight to the door.
Return & Refund Policy: The museum queue skips itself: tickets bought online, straight to the door.
woman using a laptop in a restaurant — Return & Refund Policy: Souvenir hunting with live currency conversion in your pocket.
Return & Refund Policy: Souvenir hunting with live currency conversion in your pocket.
father and child holding hands at airport window — Return & Refund Policy: Sunrise hikes start with a weather check — data on, boots on.
Return & Refund Policy: Sunrise hikes start with a weather check — data on, boots on.
a man having a video call on his laptop — Return & Refund Policy: Plazas and promenades: video calls home with the view behind you.
Return & Refund Policy: Plazas and promenades: video calls home with the view behind you.
An adult male photographs a mosque using a smartphone outdoors with a focus on capturing architecture. — Return & Refund Policy: Café office: hotspot running, video call stable, no hotel Wi-Fi roulette.
Return & Refund Policy: Café office: hotspot running, video call stable, no hotel Wi-Fi roulette.
one wtc in nyc — Return & Refund Policy: The departure board flips: gate found, lounge located, all on the eSIM.
Return & Refund Policy: The departure board flips: gate found, lounge located, all on the eSIM.
tourist hiking in grassy mountains — Return & Refund Policy: Trailheads and lookouts: offline maps downloaded, just in case.
Return & Refund Policy: Trailheads and lookouts: offline maps downloaded, just in case.
lone hiker exploring dolomite mountains landscape — Return & Refund Policy: Golden hour, fully online — photo backups upload before dinner.
Return & Refund Policy: Golden hour, fully online — photo backups upload before dinner.
silhouette of person in airport — Return & Refund Policy: Island time, online time: ferries, beaches and full signal.
Return & Refund Policy: Island time, online time: ferries, beaches and full signal.
Aedrian Salazar — Return & Refund Policy: The conference badge: QR ticket scanned, session schedule synced.
Return & Refund Policy: The conference badge: QR ticket scanned, session schedule synced.

Explainer

Return & Refund Policy: the full picture

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Explainer

How it works, step by step

  1. Choose data that fits the trip
    • Short city break? 5 GB. Two weeks with maps and video calls? 20 GB. Working remotely or hotspotting? 50 GB or Unlimited.
    • Every plan shows exactly what you get — no asterisks.
  2. Install in two minutes
    • Buy, scan the QR code, done. The whole thing happens on your phone, wherever you are.
    • Install days before you fly or minutes before boarding — your call.
  3. Switch on and go
    • Enable the eSIM line in settings when you arrive. It connects to the fastest local partner network on its own.
    • Your home number keeps working for calls and texts on your physical SIM if you keep it active.

Explainer

Good to know

  • Download offline maps for your destination — they save data and work in dead zones.
  • Keep your home SIM active for two-factor codes from your bank; run data on the eSIM line.
  • Charge your phone before long travel days; weak signal areas drain batteries faster.
  • WhatsApp, iMessage and FaceTime keep your existing number on a data eSIM — no need to tell anyone a new number.
  • Screenshot your hotel address and booking confirmations — you'll want them with no signal.
  • Save your eSIM QR code somewhere safe (email it to yourself) in case you switch phones mid-trip.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

By the numbers

Return & Refund Policy, visualized.

Return & Refund Policy — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Return & Refund Policy — data dashboard. Plan allowances, validity windows and a typical usage curve for Return & Refund Policy — hover for exact values.
Plan comparison matrixEvery plan for every destination we cover — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to every destination we cover.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. Return & Refund Policy: four plans, four trip shapes — the matrix carries no fine print.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. A 20 GB plan covers roughly two weeks of normal travel use.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Check unlock statusCarrier-locked phones can't add an eSIM — verify first.2Download offline mapsThey save data and work in dead zones.3Set an 80% alertA top-up should never surprise you mid-trip.4Keep home SIM for 2FABank codes still arrive while data runs on the eSIM.
Pro tips. Veterans do all four without thinking.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.One-tap top-upMore data in seconds — no new QR code.6 languagesThe app speaks your language, wherever you're from.24/7 supportReal humans plus the Tele Agent, around the clock.Keep your WhatsAppYour existing number keeps working on the data line.5G where availableFastest local partner network, selected automatically.Hotspot includedShare with your laptop or tablet at no extra cost.
Included with every plan. Six things ship with every plan — the Return & Refund Policy baseline, generous on purpose.
Network at a glanceCoverage facts, network-wideNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available, auto-selectedesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. The network resume for Return & Refund Policy: 195 destinations, 5G where available, six languages.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Pick your planChoose data for your trip — checkout takes about two minutes.2Land connectedSwitch the line on when you arrive — online before baggage claim.3Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.
Three-step setup. Install days before departure or minutes before boarding — your call.
How Return & Refund Policy worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Apply itJump straight to the plan, setting or page it points to.2Open the toolNo account needed — it loads instantly in your browser.3Enter your detailsTrip, data needs, destination. The tool does the math.4Get the answerClear result with next steps — save it or act on it.
Tool walkthrough. Every tool on esimgomobile follows the same honest pattern: input, math, answer.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data2The family organizer
One tool, every traveler's needs covered.
esimgomobile network data3The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data4The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data
Use cases. If you recognize yourself here, the tool will pay for its click.
Return & Refund Policy: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Shares wellsend the answer to travel companionsInstant resultsno waiting, no signupPrivate by designyour inputs stay in your browserAlways currentreflects live plans and coverageMobile friendlyworks on the phone in your handIllustrative profile based on tool design — not measured telemetry.
Capability profile. Capabilities measured by traveler value, not feature count.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
How fast is setup?
About two minutes: plan, QR scan, done.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
Does hotspot work?
Yes — share your connection with laptop or tablet.
FAQ at a glance. Still curious? The Tele Agent answers anything else instantly.

Your plan is two minutes away

Prepaid, no contracts, no roaming surprises. The whole setup takes about two minutes.

See plans and pricing Talk to the Tele Agent