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Questions about plans, eSIMs, numbers or Tele Agent — email us. A human replies to every message.

support@esimgomobile.com

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Check the live system status first — component states are read straight from the platform, never invented. If everything is green, email us and a human replies.

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FAQ

Frequently asked.

Is esimgomobile live?
Yes — plans are live with real checkout, your dashboard activates after your first purchase, and a human replies to every message.
How do I install an esimgomobile eSIM?
After purchase you get a QR code instantly. iPhone: Settings → Cellular → Add eSIM → scan. Android: Settings → Network → SIMs → Add eSIM → scan. Your dashboard can re-issue the code anytime.
Why do you need my ID?
Real phone numbers are regulated. Carriers require identity verification before issuing numbers in most countries — we collect it once at signup and handle the compliance.
What is Tele Agent?
Our AI receptionist: it answers your business calls 24/7, books appointments into your calendar, takes messages and sends you a summary after every call. Details on the Tele Agent page.
Can AI agents use esimgomobile?
Yes — that's a core use case. Agents get API keys and our MCP server to buy data, provision eSIMs, rent numbers and manage Tele Agent programmatically. See Developers.
How do I request a support call?
Use the request-a-call form on this page. We queue every request and call you back in your chosen time window.
Do you offer phone support?
Yes — request a callback with the form above, or reach us any time by email. Tele Agent is our AI receptionist for your business lines, not our support line.
What are your support hours?
Our support team is available during business hours, and we monitor email every day — a human replies to every message.
Can I get help in my language?
Yes — we support the same six languages as this site: English, Spanish, French, German, Portuguese and Japanese.
How do I contact support?
Email support@esimgomobile.com — we reply to every message.

esimgomobile in Germany

Using support in Germany? You are on the local edition — key facts for Germany (capital Berlin, dial code +49) are below. esimgomobile plans for Germany are live now — monthly plans from $8/mo and one-time travel packs from $3.65, with live checkout.

CapitalBerlin
Dial code+49
CurrencyEuro (EUR)
Time zoneUTC+1
Main languagesGerman

Plans are live — see plans and pricing.

See it live

Take the tour.

Twenty product screens and twenty field photos — this is what traveling connected looks like.

My eSIM
49%20 GB left
Days left22
Top up+10 GB
Data dashboard on Support & Contact: 49% remaining, days left, top-up one tap away.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
Recent speeds
Barcelona587 Mbps
Rome390 Mbps
Marrakech925 Mbps
Recent speeds for Support & Contact — Barcelona, Rome, Marrakech: illustrative 5G figures, not live measurements.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
esimgomobile.com
Plans for Support & Contact
Atlas 5GB5 GB · 30 days
Atlas 20GB20 GB · 30 days
Atlas 50GB50 GB · 60 days
Compare plans
Plan picker on Support & Contact: 5GB, 20GB, 50GB and Unlimited — pick by trip, not fine print.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
Support & Contact · 5G
Signal widget on Support & Contact: network generation and place, always visible.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
Speed test
582Mbps
5G · Support & Contact · 25 ms
Illustrative speed readout on Support & Contact: 582 Mbps, 25 ms — example figures, not live measurements.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
hiker standing on rocky mountain
Your travel number is waiting.
Get your eSIM
“Your travel number is waiting.” — the banner on Support & Contact: two minutes from curious to connected.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
esimgomobile.com
two women with headsets working as call center agents
Support & Contact
Travel guides · 8 min read
From the blog: “Support & Contact” — travel guides in about eight minutes.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
Tele Agent
“Setting up your Support & Contact line…”
AI voice agent on Support & Contact — answers spoken aloud, never a support ticket.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
esimgomobile.com
Dashboard
Active eSIMs3
Data left50 GB
Current citySupport & Contact
Web dashboard on Support & Contact: every eSIM, every trip, 50 GB left — one screen.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Support
How does Support & Contact work?
Enter your trip details and get an instant answer — no account needed.
Support snippet — Support & Contact: what it does, in one honest answer.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Network
5G
Support & Contact connected
Network widget for Support & Contact: 5G, full bars — zero ambiguity about the connection.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
vs roaming
esimgomobile eSIMone price
Carrier roamingper-day fees
10 GB · 14 days · Support & Contact
The honest comparison on Support & Contact: one prepaid eSIM price versus carrier roaming.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Install
1 Scan2 Add3 Go
The Support & Contact install: QR in three steps — scan, add, go, about two minutes.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
Launch facts
195destinations live
31free tools
$8entry monthly plan
Launch facts behind Support & Contact — 195 destinations live, 31 free tools, $8 entry monthly plan: numbers we publish and stand behind.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
Coverage
195
destinations live
Support & Contact5G ready
Check coverage
Coverage at a glance for Support & Contact: 195 destinations live, fastest local partner selected on its own.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
195
destinations live
launch fact
Launch fact behind Support & Contact: 195 destinations live — a fixed figure, not live telemetry.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
esimgomobile.com
Checkout
Atlas 20GB — Support & Contacttotal
Taxescalculated
Pay securely
256-bit encrypted · Amazon Pay
Secure checkout on Support & Contact: Atlas 20GB, full price up front, no fine print.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
Language
日本語DeutschEspañol
Language picker on Support & Contact — 日本語, Deutsch, Español: the app speaks six languages.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
Support & Contact · coverage
5 carriers · automatic selection
Coverage map on Support & Contact: partner networks pinned, selection automatic.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
capturing sculpture with smartphone in kolkata
Get connected
1 Pick a plan2 Scan QR3 Land online
Three steps on Support & Contact: pick a plan, scan the QR, land online.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
a pair of women in bikinis sitting on beach shore — Support & Contact: The last night: photo album backed up, memories safe before wheels-up.
Support & Contact: The last night: photo album backed up, memories safe before wheels-up.
Ignacio Estevo — Support & Contact: Check-in lines move faster when your documents are on your phone.
Support & Contact: Check-in lines move faster when your documents are on your phone.
man and woman wearing headphones while working in the office — Support & Contact: City lights after dark — the eSIM doesn't care what time it is.
Support & Contact: City lights after dark — the eSIM doesn't care what time it is.
laughing man and woman working in a call center — Support & Contact: The welcome home: eSIM deleted in one tap, no contract to cancel.
Support & Contact: The welcome home: eSIM deleted in one tap, no contract to cancel.
business planning in office — Support & Contact: The red-eye recovery: hotel early-check-in arranged mid-flight.
Support & Contact: The red-eye recovery: hotel early-check-in arranged mid-flight.
Juan Coronel — Support & Contact: Platform to platform: tickets, timetables and taxis in one hand.
Support & Contact: Platform to platform: tickets, timetables and taxis in one hand.
diverse coworkers having online conference in modern office — Support & Contact: Downtown, connected: the eSIM finds the fastest local network on its own.
Support & Contact: Downtown, connected: the eSIM finds the fastest local network on its own.
Guohua Song — Support & Contact: Night markets and late trains — connected the whole way through.
Support & Contact: Night markets and late trains — connected the whole way through.
close up of women in an office signing documents — Support & Contact: Rainy-day backup plan: indoor attractions researched from the hostel bunk.
Support & Contact: Rainy-day backup plan: indoor attractions researched from the hostel bunk.
travelers with luggage at modern airport terminal — Support & Contact: The departure board flips: gate found, lounge located, all on the eSIM.
Support & Contact: The departure board flips: gate found, lounge located, all on the eSIM.
LIU LIU — Support & Contact: Old town, new tricks: translation apps working in real time.
Support & Contact: Old town, new tricks: translation apps working in real time.
modern airport terminal with travelers at sunrise — Support & Contact: The museum queue skips itself: tickets bought online, straight to the door.
Support & Contact: The museum queue skips itself: tickets bought online, straight to the door.
paris street photo — Support & Contact: The modern arrival: online before the seatbelt sign goes off.
Support & Contact: The modern arrival: online before the seatbelt sign goes off.
a headset on a laptop — Support & Contact: The commute, handled: podcasts downloaded, messages sent, no dead zones.
Support & Contact: The commute, handled: podcasts downloaded, messages sent, no dead zones.
woman using laptop at cafe — Support & Contact: Duty-free browsing: price-checked against home before buying.
Support & Contact: Duty-free browsing: price-checked against home before buying.
David Rado — Support & Contact: Coast roads and country lanes — the map keeps up wherever you roam.
Support & Contact: Coast roads and country lanes — the map keeps up wherever you roam.
men s blue leather jacket and brown backpack — Support & Contact: The window seat office: emails sent somewhere over the ocean.
Support & Contact: The window seat office: emails sent somewhere over the ocean.
one wtc in nyc — Support & Contact: The business trip: client deck synced, video call joined from the taxi.
Support & Contact: The business trip: client deck synced, video call joined from the taxi.
teddy bear sitting atop luggage left in airport — Support & Contact: Harbor views with full bars: coverage where travelers actually go.
Support & Contact: Harbor views with full bars: coverage where travelers actually go.
iconic eiffel tower in summer foliage — Support & Contact: Coworking abroad: laptop tethered, calls crisp, deadlines met.
Support & Contact: Coworking abroad: laptop tethered, calls crisp, deadlines met.

Explainer

Support & Contact: the full picture

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

Explainer

How it works, step by step

  1. Choose data that fits the trip
    • Short city break? 5 GB. Two weeks with maps and video calls? 20 GB. Working remotely or hotspotting? 50 GB or Unlimited.
    • Every plan shows exactly what you get — no asterisks.
  2. Install in two minutes
    • Buy, scan the QR code, done. The whole thing happens on your phone, wherever you are.
    • Install days before you fly or minutes before boarding — your call.
  3. Switch on and go
    • Enable the eSIM line in settings when you arrive. It connects to the fastest local partner network on its own.
    • Your home number keeps working for calls and texts on your physical SIM if you keep it active.

Explainer

Good to know

  • Screenshot your hotel address and booking confirmations — you'll want them with no signal.
  • Turn off auto-play on social apps before you fly; it quietly eats roaming data.
  • Set a data alert at 80% so a top-up never surprises you mid-trip.
  • Hotspot sparingly: one laptop tethered all day can burn through a week of phone data.
  • Charge your phone before long travel days; weak signal areas drain batteries faster.
  • WhatsApp, iMessage and FaceTime keep your existing number on a data eSIM — no need to tell anyone a new number.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

By the numbers

Support & Contact, visualized.

Support & Contact — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Support & Contact — data dashboard. Plan allowances, validity windows and a typical usage curve for Support & Contact — hover for exact values.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
Does hotspot work?
Yes — share your connection with laptop or tablet.
How fast is setup?
About two minutes: plan, QR scan, done.
Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
FAQ at a glance. Short answers, no sales pitch — the questions first, always.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Install before you flyAirport Wi-Fi is the worst place to set up connectivity.2Set an 80% alertA top-up should never surprise you mid-trip.3Check unlock statusCarrier-locked phones can't add an eSIM — verify first.4Keep home SIM for 2FABank codes still arrive while data runs on the eSIM.
Pro tips. The small things that separate smooth trips from stressful ones.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data2The family organizer
One tool, every traveler's needs covered.
esimgomobile network data3The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data4The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data
Use cases. Six traveler shapes, one tool — Support & Contact's use cases.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. Gigabytes translated into hours — the Support & Contact usage guide.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.One-tap top-upMore data in seconds — no new QR code.6 languagesThe app speaks your language, wherever you're from.Hotspot includedShare with your laptop or tablet at no extra cost.Keep your WhatsAppYour existing number keeps working on the data line.5G where availableFastest local partner network, selected automatically.24/7 supportReal humans plus the Tele Agent, around the clock.
Included with every plan. Six things ship with every plan — the Support & Contact baseline, generous on purpose.
Network at a glanceCoverage facts, network-wideNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available, auto-selectedesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. Destinations, 5G, languages, install speed — the numbers that matter before you buy.
Plan comparison matrixEvery plan for every destination we cover — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to every destination we cover.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. Weekend sips, fortnight data, work-month gulps, or unlimited — pick by trip shape.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.2Land connectedSwitch the line on when you arrive — online before baggage claim.3Pick your planChoose data for your trip — checkout takes about two minutes.
Three-step setup. Buy, scan, land: the whole sequence fits in a coffee queue.
Support & Contact: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Mobile friendlyworks on the phone in your handPrivate by designyour inputs stay in your browserInstant resultsno waiting, no signupShares wellsend the answer to travel companionsAlways currentreflects live plans and coverageIllustrative profile based on tool design — not measured telemetry.
Capability profile. What Support & Contact does best — the capability profile, honestly ranked.
How Support & Contact worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Get the answerClear result with next steps — save it or act on it.2Open the toolNo account needed — it loads instantly in your browser.3Enter your detailsTrip, data needs, destination. The tool does the math.4Apply itJump straight to the plan, setting or page it points to.
Tool walkthrough. Every tool on esimgomobile follows the same honest pattern: input, math, answer.

Ready when you are

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