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Live version

If it's not right, you get your money back.

Digital products, honest refund windows, no runaround. This is the refund policy that governs every esimgomobile purchase — billing is live now.

Effective date. Last updated September 30, 2026 — this policy is in effect now that billing is live. It applies to every purchase and subscription from day one.

Contents

1.The principle

We sell digital connectivity — there is no box to ship back and no restocking fee to hide behind. Our rule is simple: if you paid for something you couldn't use, through no fault of your own, you get your money back. Every refund request is decided by a human, on the merits, within the windows below.

2.Digital products, no physical returns

eSIMs, virtual numbers and Tele Agent are delivered digitally — by QR code, dashboard activation or account provisioning. There is nothing to mail back. "Returns" here means refunds and service cancellation, handled entirely online.

3.eSIM plans

  • Not installed, not activated — 14 days. If you bought an eSIM plan but never installed or activated it, you can request a full refund within 14 days of purchase.
  • Installed or activated. Once an eSIM is installed and the plan is activated, the data and number are consumed from a live network and cannot be returned to inventory. Refunds after activation apply where the service materially fails — for example the eSIM cannot connect on a compatible device and our support team cannot resolve it.
  • Wrong plan bought by mistake? Tell us before activation and we'll swap it for the right plan or refund you — whichever you prefer.
  • Refunds are void where the eSIM was obtained or used fraudulently.

4.Virtual numbers

  • Unused numbers — 72 hours. A newly purchased virtual number that has not placed or received calls or messages can be refunded in full within 72 hours of purchase.
  • Cancel anytime. Subscriptions can be cancelled from your dashboard at any time; the number stays active until the end of the paid period and does not renew. We do not refund partial months.
  • Number released at period end. After cancellation, the number is released back to the numbering pool at the end of the paid period and may be reissued to someone else — export anything you need before then.
  • If identity verification fails and we cannot issue your number, the purchase is refunded in full automatically.

5.Tele Agent

  • No calls handled — 7 days. If Tele Agent has not answered any calls on your line within 7 days of subscription start, you can request a full refund of that period.
  • Cancel anytime. Cancel from your dashboard at any time; Tele Agent keeps answering until the end of the paid period and does not renew. We do not refund partial months.
  • Service failures. If Tele Agent materially fails to perform as described — for example it stops answering calls — and we cannot fix it within a reasonable time, the affected period is refunded or credited.

6.How refunds are issued

  • Approved refunds go back to your original payment method through our payment provider.
  • Refunds usually appear within a few business days; exact timing depends on your bank or card issuer.
  • We never issue refunds as account credit unless you explicitly ask for it.
  • You receive an email confirmation for every refund, with the amount and the original order reference.

We describe our payment processing in general terms only — for the provider's own policies, see the provider's documentation at checkout.

7.How to request a refund

  1. Email support@esimgomobile.com from the email address on your esimgomobile account.
  2. Include your order reference (from your purchase confirmation) and a sentence about what went wrong.
  3. We confirm receipt within 2 business days and give you a decision — approved, or declined with a clear reason and what you can do next.

If you disagree with a decision, reply and ask for a second review — a different team member re-examines it.

8.Exceptions

  • Refunds are not available for services suspended or terminated for violations of our Terms of Service (for example fraud, spam or robocalling).
  • Consumed usage — data used, minutes consumed, messages sent — is not refundable except where the service itself failed.
  • Promotional or free-trial services carry no refund value.

9.Chargebacks

If something is wrong with a charge, talk to us first — we resolve refund requests faster and more fairly than a bank dispute, and a chargeback freezes your account while the bank investigates. Filing a chargeback without contacting us may result in account suspension until the dispute is resolved.

10.Contact

Refund questions, before or after purchase: support@esimgomobile.com — a human replies to every message.

Frequently asked

Can I cancel a monthly plan?
Yes — cancel from your dashboard any time. The plan runs to the end of the paid period and does not renew; we don't refund partial months.
I bought an eSIM but haven't installed it. Can I get a refund?
Yes — uninstalled, unactivated eSIM plans are refundable in full within 14 days of purchase.
How do I cancel a virtual number or Tele Agent subscription?
From your dashboard, any time. The service runs to the end of the paid period and does not renew; we don't refund partial months.
How long do refunds take to arrive?
Refunds go to your original payment method through our payment provider and usually appear within a few business days, depending on your bank.
Keep reading

The fine print, all in one place.

Terms of Service

Accounts, paid plans, acceptable use, billing, disclaimers and liability.

Read the terms

Privacy Policy

What data we process, what we never collect, and your rights over your information.

Read the privacy policy

Something wrong?

Talk to us first — we resolve refund requests faster and more fairly than a bank dispute.

support@esimgomobile.com

esimgomobile in Spain

Using returns in Spain? You are on the local edition — key facts for Spain (capital Madrid, dial code +34) are below. esimgomobile plans for Spain are live now — monthly plans from $8/mo and one-time travel packs from $3.65, with live checkout.

CapitalMadrid
Dial code+34
CurrencyEuro (EUR)
Time zoneUTC+1
Main languagesSpanish

Plans are live — see plans and pricing.

See it live

Twenty screens, twenty photos.

Every screen below is the real flow: plans, coverage, speed and support, rendered for this page.

esimgomobile.com
Plans for Return & Refund Policy
Atlas 5GB5 GB · 30 days
Atlas 20GB20 GB · 30 days
Atlas 50GB50 GB · 60 days
Compare plans
Plan picker on Return & Refund Policy: 5GB, 20GB, 50GB and Unlimited — pick by trip, not fine print.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
Return & Refund Policy · 5G
Signal widget on Return & Refund Policy: network generation and place, always visible.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
eSIM installedYour Return & Refund Policy plan is ready.
Push · just now
Push notification on Return & Refund Policy: eSIM installed, plan ready to activate.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Install
1 Scan2 Add3 Go
The Return & Refund Policy install: QR in three steps — scan, add, go, about two minutes.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
esimgomobile.com
quiet night street scene in tokyo japan
Return & Refund Policy
Travel guides · 8 min read
From the blog: “Return & Refund Policy” — travel guides in about eight minutes.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
Network
5G
Return & Refund Policy connected
Network widget for Return & Refund Policy: 5G, full bars — zero ambiguity about the connection.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
tower with crosses against island on lake
Your trip is calling.
Get your eSIM
“Your trip is calling.” — the banner on Return & Refund Policy: two minutes from curious to connected.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
woman doing paperwork
Ready for your trip?
Get your eSIM
Live now · no waitlist
“Ready for your trip?” — the CTA card on Return & Refund Policy: plans live now, no waitlist.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
eSIM plan
Atlas 50GB50 GB · 60 days
Return & Refund Policy
Install eSIM
Atlas 50GB on Return & Refund Policy — 50 GB · 60 days, prepaid with the full price shown before you pay.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
Launch facts
195destinations live
31free tools
$8entry monthly plan
Launch facts behind Return & Refund Policy — 195 destinations live, 31 free tools, $8 entry monthly plan: numbers we publish and stand behind.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
Coverage
195
destinations live
Return & Refund Policy5G ready
Check coverage
Coverage at a glance for Return & Refund Policy: 195 destinations live, fastest local partner selected on its own.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
Return & Refund Policy · coverage
5 carriers · automatic selection
Coverage map on Return & Refund Policy: partner networks pinned, selection automatic.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
Virtual number
+1 205 019 6318
Routes toReturn & Refund Policy
SMS + voiceEnabled
Your second line on Return & Refund Policy: +1 205 019 6318 — real number, SMS and voice enabled.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Language
FrançaisEnglish日本語
Language picker on Return & Refund Policy — Français, English, 日本語: the app speaks six languages.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
vs roaming
esimgomobile eSIMone price
Carrier roamingper-day fees
10 GB · 14 days · Return & Refund Policy
The honest comparison on Return & Refund Policy: one prepaid eSIM price versus carrier roaming.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
Support
How does Return & Refund Policy work?
Enter your trip details and get an instant answer — no account needed.
Support snippet — Return & Refund Policy: what it does, in one honest answer.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Recent speeds
Seoul687 Mbps
Barcelona742 Mbps
Sydney725 Mbps
Recent speeds for Return & Refund Policy — Seoul, Barcelona, Sydney: illustrative 5G figures, not live measurements.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
My eSIM
83%50 GB left
Days left9
Top up+10 GB
Data dashboard on Return & Refund Policy: 83% remaining, days left, top-up one tap away.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
Why travelers pick it
  • One-tap top-up
  • Hotspot included
  • 5G where available
Why travelers pick Return & Refund Policy: One-tap top-up, Hotspot included, 5G where available.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
esimgomobile.com
Checkout
Atlas Unlimited — Return & Refund Policytotal
Taxescalculated
Pay securely
256-bit encrypted · Amazon Pay
Secure checkout on Return & Refund Policy: Atlas Unlimited, full price up front, no fine print.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
couples walking on the sandy beach — Return & Refund Policy: The modern arrival: online before the seatbelt sign goes off.
Return & Refund Policy: The modern arrival: online before the seatbelt sign goes off.
Tom Verdoot — Return & Refund Policy: Currency exchange, skipped: the phone pays at the real rate.
Return & Refund Policy: Currency exchange, skipped: the phone pays at the real rate.
Marjan Taghipour — Return & Refund Policy: The food tour: every recommendation looked up on the spot.
Return & Refund Policy: The food tour: every recommendation looked up on the spot.
adventurous hiker exploring misty mountain trail — Return & Refund Policy: Night markets and late trains — connected the whole way through.
Return & Refund Policy: Night markets and late trains — connected the whole way through.
person taking photo at book — Return & Refund Policy: Harbor views with full bars: coverage where travelers actually go.
Return & Refund Policy: Harbor views with full bars: coverage where travelers actually go.
eiffel tower in paris — Return & Refund Policy: The welcome home: eSIM deleted in one tap, no contract to cancel.
Return & Refund Policy: The welcome home: eSIM deleted in one tap, no contract to cancel.
landscape view of greece during day time — Return & Refund Policy: Rain or shine, the connection holds — weather doesn't throttle data.
Return & Refund Policy: Rain or shine, the connection holds — weather doesn't throttle data.
an empty street at night — Return & Refund Policy: Platform to platform: tickets, timetables and taxis in one hand.
Return & Refund Policy: Platform to platform: tickets, timetables and taxis in one hand.
Zeca Souza — Return & Refund Policy: Family group chat: location shared, dinner plans settled in minutes.
Return & Refund Policy: Family group chat: location shared, dinner plans settled in minutes.
dark alley — Return & Refund Policy: Rooftop check-in: boarding passes and hotel keys, all on the phone.
Return & Refund Policy: Rooftop check-in: boarding passes and hotel keys, all on the phone.
Alexey K. — Return & Refund Policy: The group chat stays live across every border you cross.
Return & Refund Policy: The group chat stays live across every border you cross.
traffic on a street in paris — Return & Refund Policy: Lost in the medina, found by GPS: the blue dot never lies.
Return & Refund Policy: Lost in the medina, found by GPS: the blue dot never lies.
Acey Ramirez — Return & Refund Policy: Travelers stay online from the moment they land — no SIM queues, no roaming shock.
Return & Refund Policy: Travelers stay online from the moment they land — no SIM queues, no roaming shock.
a woman in white hijab using a laptop — Return & Refund Policy: Museum afternoons with audio guides streaming, not buffering.
Return & Refund Policy: Museum afternoons with audio guides streaming, not buffering.
close up shot of headphones hanging on a laptop — Return & Refund Policy: The last night: photo album backed up, memories safe before wheels-up.
Return & Refund Policy: The last night: photo album backed up, memories safe before wheels-up.
woman having a video call — Return & Refund Policy: Border crossings without the paperwork shuffle: ID photos stored on the phone.
Return & Refund Policy: Border crossings without the paperwork shuffle: ID photos stored on the phone.
close up photo of headset — Return & Refund Policy: The long layover: streaming, working and messaging, all covered.
Return & Refund Policy: The long layover: streaming, working and messaging, all covered.
scenic view of city during evening — Return & Refund Policy: Coworking abroad: laptop tethered, calls crisp, deadlines met.
Return & Refund Policy: Coworking abroad: laptop tethered, calls crisp, deadlines met.
Nikita Grishin — Return & Refund Policy: The sunrise ferry: tickets in the wallet app, timetable cached offline.
Return & Refund Policy: The sunrise ferry: tickets in the wallet app, timetable cached offline.
black and white eiffel tower framed by trees — Return & Refund Policy: The night bus: entertainment downloaded, messages queued, rest easy.
Return & Refund Policy: The night bus: entertainment downloaded, messages queued, rest easy.

Explainer

Return & Refund Policy: the full picture

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Explainer

How it works, step by step

  1. Choose data that fits the trip
    • Short city break? 5 GB. Two weeks with maps and video calls? 20 GB. Working remotely or hotspotting? 50 GB or Unlimited.
    • Every plan shows exactly what you get — no asterisks.
  2. Install in two minutes
    • Buy, scan the QR code, done. The whole thing happens on your phone, wherever you are.
    • Install days before you fly or minutes before boarding — your call.
  3. Switch on and go
    • Enable the eSIM line in settings when you arrive. It connects to the fastest local partner network on its own.
    • Your home number keeps working for calls and texts on your physical SIM if you keep it active.

Explainer

Good to know

  • Save your eSIM QR code somewhere safe (email it to yourself) in case you switch phones mid-trip.
  • Hotspot sparingly: one laptop tethered all day can burn through a week of phone data.
  • WhatsApp, iMessage and FaceTime keep your existing number on a data eSIM — no need to tell anyone a new number.
  • Screenshot your hotel address and booking confirmations — you'll want them with no signal.
  • Download offline maps for your destination — they save data and work in dead zones.
  • Buy and install your eSIM before departure — airport Wi-Fi is the worst place to set up connectivity.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

The data room

The numbers behind Return & Refund Policy.

Return & Refund Policy — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Return & Refund Policy — data dashboard. Plan allowances, validity windows and a typical usage curve for Return & Refund Policy — hover for exact values.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Install before you flyAirport Wi-Fi is the worst place to set up connectivity.2Check unlock statusCarrier-locked phones can't add an eSIM — verify first.3Screenshot bookingsHotel address & confirmations, available with no signal.4Set an 80% alertA top-up should never surprise you mid-trip.
Pro tips. Four habits for smooth trips — pro tips for Return & Refund Policy.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Land connectedSwitch the line on when you arrive — online before baggage claim.2Pick your planChoose data for your trip — checkout takes about two minutes.3Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.
Three-step setup. Buy, scan, land: the whole sequence fits in a coffee queue.
Plan comparison matrixEvery plan for every destination we cover — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to every destination we cover.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. All four Atlas plans work in every destination we cover; pick by trip length and appetite for data.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. Gigabytes translated into hours — the Return & Refund Policy usage guide.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.What if data runs out?
80% alert, then one-tap top-up. No bill shock.
How fast is setup?
About two minutes: plan, QR scan, done.
Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
Does hotspot work?
Yes — share your connection with laptop or tablet.
Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
FAQ at a glance. Still curious? The Tele Agent answers anything else instantly.
How Return & Refund Policy worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Open the toolNo account needed — it loads instantly in your browser.2Get the answerClear result with next steps — save it or act on it.3Enter your detailsTrip, data needs, destination. The tool does the math.4Apply itJump straight to the plan, setting or page it points to.
Tool walkthrough. Every tool on esimgomobile follows the same honest pattern: input, math, answer.
Network at a glanceCoverage facts, network-wideNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available, auto-selectedesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. Destinations, 5G, languages, install speed — the numbers that matter before you buy.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.5G where availableFastest local partner network, selected automatically.6 languagesThe app speaks your language, wherever you're from.Hotspot includedShare with your laptop or tablet at no extra cost.One-tap top-upMore data in seconds — no new QR code.Keep your WhatsAppYour existing number keeps working on the data line.24/7 supportReal humans plus the Tele Agent, around the clock.
Included with every plan. From 5 GB to Unlimited, the inclusions don't shrink.
Return & Refund Policy: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Instant resultsno waiting, no signupPrivate by designyour inputs stay in your browserMobile friendlyworks on the phone in your handShares wellsend the answer to travel companionsAlways currentreflects live plans and coverageIllustrative profile based on tool design — not measured telemetry.
Capability profile. Capabilities measured by traveler value, not feature count.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data2The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data3The family organizer
One tool, every traveler's needs covered.
esimgomobile network data4The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data
Use cases. Planners, sprinters, remote workers, families — who's it for.

Take us with you, connected

Prepaid, no contracts, no roaming surprises. The whole setup takes about two minutes.

See plans and pricing Talk to the Tele Agent