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We're here to help.

Questions about plans, eSIMs, numbers or Tele Agent — email us. A human replies to every message.

support@esimgomobile.com

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Is it just you, or is it us?

Check the live system status first — component states are read straight from the platform, never invented. If everything is green, email us and a human replies.

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FAQ

Frequently asked.

Is esimgomobile live?
Yes — plans are live with real checkout, your dashboard activates after your first purchase, and a human replies to every message.
How do I install an esimgomobile eSIM?
After purchase you get a QR code instantly. iPhone: Settings → Cellular → Add eSIM → scan. Android: Settings → Network → SIMs → Add eSIM → scan. Your dashboard can re-issue the code anytime.
Why do you need my ID?
Real phone numbers are regulated. Carriers require identity verification before issuing numbers in most countries — we collect it once at signup and handle the compliance.
What is Tele Agent?
Our AI receptionist: it answers your business calls 24/7, books appointments into your calendar, takes messages and sends you a summary after every call. Details on the Tele Agent page.
Can AI agents use esimgomobile?
Yes — that's a core use case. Agents get API keys and our MCP server to buy data, provision eSIMs, rent numbers and manage Tele Agent programmatically. See Developers.
How do I request a support call?
Use the request-a-call form on this page. We queue every request and call you back in your chosen time window.
Do you offer phone support?
Yes — request a callback with the form above, or reach us any time by email. Tele Agent is our AI receptionist for your business lines, not our support line.
What are your support hours?
Our support team is available during business hours, and we monitor email every day — a human replies to every message.
Can I get help in my language?
Yes — we support the same six languages as this site: English, Spanish, French, German, Portuguese and Japanese.
How do I contact support?
Email support@esimgomobile.com — we reply to every message.

esimgomobile in Spain

Using support in Spain? You are on the local edition — key facts for Spain (capital Madrid, dial code +34) are below. esimgomobile plans for Spain are live now — monthly plans from $8/mo and one-time travel packs from $3.65, with live checkout.

CapitalMadrid
Dial code+34
CurrencyEuro (EUR)
Time zoneUTC+1
Main languagesSpanish

Plans are live — see plans and pricing.

See it live

Twenty screens, twenty photos.

A visual walkthrough built for this page — mockups of the exact experience plus photography from the field.

My eSIM
83%10 GB left
Days left13
Top up+10 GB
Data dashboard on Support & Contact: 83% remaining, days left, top-up one tap away.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
eSIM plan
Atlas 5GB5 GB · 30 days
Support & Contact
Install eSIM
Atlas 5GB on Support & Contact — 5 GB · 30 days, prepaid with the full price shown before you pay.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
Speed test
371Mbps
5G · Support & Contact · 22 ms
Illustrative speed readout on Support & Contact: 371 Mbps, 22 ms — example figures, not live measurements.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
esimgomobile.com
Dashboard
Active eSIMs2
Data left50 GB
Current citySupport & Contact
Web dashboard on Support & Contact: every eSIM, every trip, 50 GB left — one screen.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
esimgomobile.com
one world trade center new york
Support & Contact
Travel guides · 8 min read
From the blog: “Support & Contact” — travel guides in about eight minutes.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
Coverage
195
destinations live
Support & Contact5G ready
Check coverage
Coverage at a glance for Support & Contact: 195 destinations live, fastest local partner selected on its own.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
eSIM installedYour Support & Contact plan is ready.
Push · just now
Push notification on Support & Contact: eSIM installed, plan ready to activate.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Launch facts
195destinations live
31free tools
$8entry monthly plan
Launch facts behind Support & Contact — 195 destinations live, 31 free tools, $8 entry monthly plan: numbers we publish and stand behind.
  1. 1Mockups illustrate the product flow — captions describe what's real.
  2. 2Figures labeled as examples show sample data, never live telemetry.
vs roaming
esimgomobile eSIMone price
Carrier roamingper-day fees
10 GB · 14 days · Support & Contact
The honest comparison on Support & Contact: one prepaid eSIM price versus carrier roaming.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
esimgomobile.com
API quickstart
curl https://api.esimgomobile.com/v1/esims \
  -H "Authorization: Bearer $KEY" \
  -d '{"country":"SU"}'
200 OK · 162 ms
REST API behind Support & Contact: issue eSIMs programmatically — 200 OK in milliseconds.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
59%
data left
Usage ring on Support & Contact — 59% of data left: the number travelers check most.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
hiker trekking through snowy mountain landscape
Your trip is calling.
Get your eSIM
Live now · no waitlist
“Your trip is calling.” — the CTA card on Support & Contact: plans live now, no waitlist.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Why travelers pick it
  • Instant QR install
  • Hotspot included
  • Keep WhatsApp number
Why travelers pick Support & Contact: Instant QR install, Hotspot included, Keep WhatsApp number.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
teenagers running towards sea
Get connected
1 Pick a plan2 Scan QR3 Land online
Three steps on Support & Contact: pick a plan, scan the QR, land online.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Recent speeds
Tokyo717 Mbps
Barcelona670 Mbps
Marrakech669 Mbps
Recent speeds for Support & Contact — Tokyo, Barcelona, Marrakech: illustrative 5G figures, not live measurements.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
esimgomobile.com
Plans for Support & Contact
Atlas 5GB5 GB · 30 days
Atlas 20GB20 GB · 30 days
Atlas 50GB50 GB · 60 days
Compare plans
Plan picker on Support & Contact: 5GB, 20GB, 50GB and Unlimited — pick by trip, not fine print.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
Tele Agent
“Setting up your Support & Contact line…”
AI voice agent on Support & Contact — answers spoken aloud, never a support ticket.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
Network
5G
Support & Contact connected
Network widget for Support & Contact: 5G, full bars — zero ambiguity about the connection.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
Install
1 Scan2 Add3 Go
The Support & Contact install: QR in three steps — scan, add, go, about two minutes.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
Support & Contact · 5G
Signal widget on Support & Contact: network generation and place, always visible.
  1. 1The plan chip: name, allowance and destination in one line.
  2. 2Everything you need to confirm you're on the right plan.
aerial viewof sand — Support & Contact: Rain or shine, the connection holds — weather doesn't throttle data.
Support & Contact: Rain or shine, the connection holds — weather doesn't throttle data.
white aircraft wing — Support & Contact: Street-food stalls and mobile pay: dinner ordered without a word of the language.
Support & Contact: Street-food stalls and mobile pay: dinner ordered without a word of the language.
close up shot of a person in blue sweater holding a black headset — Support & Contact: The food tour: every recommendation looked up on the spot.
Support & Contact: The food tour: every recommendation looked up on the spot.
empire state building nyc — Support & Contact: Plazas and promenades: video calls home with the view behind you.
Support & Contact: Plazas and promenades: video calls home with the view behind you.
Thilina Alagiyawanna — Support & Contact: Island time, online time: ferries, beaches and full signal.
Support & Contact: Island time, online time: ferries, beaches and full signal.
city skyline above dark waving channel — Support & Contact: The rental desk handshake: confirmation email open, license photo ready.
Support & Contact: The rental desk handshake: confirmation email open, license photo ready.
laptop and coffee at outdoor cafe workspace — Support & Contact: The connected trip: maps, messages and translation, all on one eSIM.
Support & Contact: The connected trip: maps, messages and translation, all on one eSIM.
back camera of a smartphone in close up photography — Support & Contact: The viewpoint at golden hour: livestream the sunset to everyone back home.
Support & Contact: The viewpoint at golden hour: livestream the sunset to everyone back home.
Aedrian Salazar — Support & Contact: From departure lounge to arrival hall, the data never drops.
Support & Contact: From departure lounge to arrival hall, the data never drops.
view from airplane window with cloudscape — Support & Contact: Street level: navigation, rideshares and reviews, all instant.
Support & Contact: Street level: navigation, rideshares and reviews, all instant.
eiffel tower in paris skyline — Support & Contact: The conference badge: QR ticket scanned, session schedule synced.
Support & Contact: The conference badge: QR ticket scanned, session schedule synced.
an empty alley near the ocean — Support & Contact: The group chat stays live across every border you cross.
Support & Contact: The group chat stays live across every border you cross.
iced coffee on wooden table in modern cafe — Support & Contact: Rooftop check-in: boarding passes and hotel keys, all on the phone.
Support & Contact: Rooftop check-in: boarding passes and hotel keys, all on the phone.
woman standing in front of a laptop — Support & Contact: Family group chat: location shared, dinner plans settled in minutes.
Support & Contact: Family group chat: location shared, dinner plans settled in minutes.
Manzoni Studios — Support & Contact: The sunrise ferry: tickets in the wallet app, timetable cached offline.
Support & Contact: The sunrise ferry: tickets in the wallet app, timetable cached offline.
greek town by sea — Support & Contact: Souvenir hunting with live currency conversion in your pocket.
Support & Contact: Souvenir hunting with live currency conversion in your pocket.
hand holding phone — Support & Contact: Café office: hotspot running, video call stable, no hotel Wi-Fi roulette.
Support & Contact: Café office: hotspot running, video call stable, no hotel Wi-Fi roulette.
Silhouette of a man using a smartphone in an airport terminal in Surabaya, Indonesia. — Support & Contact: Lost in the medina, found by GPS: the blue dot never lies.
Support & Contact: Lost in the medina, found by GPS: the blue dot never lies.
hiker expressing satisfaction after climbing a mountain — Support & Contact: Market mornings: look up the dish, translate the menu, pay by phone.
Support & Contact: Market mornings: look up the dish, translate the menu, pay by phone.
eberhard grossgasteiger — Support & Contact: Golden hour, fully online — photo backups upload before dinner.
Support & Contact: Golden hour, fully online — photo backups upload before dinner.

Explainer

Support & Contact: the full picture

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

Explainer

How it works, step by step

  1. Buy before you fly
    • Order from home, the hotel, or the departure lounge — delivery is instant and digital.
    • No shipping, no pickup counters, no airport SIM queues.
  2. Add the eSIM
    • One QR scan adds the plan to your phone. iPhone and Android both walk you through it in under a minute.
    • You can install now and activate later — the plan starts when you choose.
  3. Stay online abroad
    • Data, maps, translation and messaging work the moment you land.
    • Running low? Top up in one tap from your dashboard — no new QR code needed.

Explainer

Good to know

  • Keep your home SIM active for two-factor codes from your bank; run data on the eSIM line.
  • Charge your phone before long travel days; weak signal areas drain batteries faster.
  • Set a data alert at 80% so a top-up never surprises you mid-trip.
  • Buy and install your eSIM before departure — airport Wi-Fi is the worst place to set up connectivity.
  • Screenshot your hotel address and booking confirmations — you'll want them with no signal.
  • Turn off auto-play on social apps before you fly; it quietly eats roaming data.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

By the numbers

Every chart that matters for Support & Contact.

Support & Contact — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Support & Contact — data dashboard. Plan allowances, validity windows and a typical usage curve for Support & Contact — hover for exact values.
Plan comparison matrixEvery plan for every destination we cover — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to every destination we cover.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. Weekend sips, fortnight data, work-month gulps, or unlimited — pick by trip shape.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. A 20 GB plan covers roughly two weeks of normal travel use.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data2The family organizer
One tool, every traveler's needs covered.
esimgomobile network data3The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data4The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data
Use cases. Six traveler shapes, one tool — Support & Contact's use cases.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
How fast is setup?
About two minutes: plan, QR scan, done.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
Does hotspot work?
Yes — share your connection with laptop or tablet.
FAQ at a glance. Six questions every traveler asks — the Support & Contact answers, one screen.
Network at a glanceCoverage facts, network-wideNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available, auto-selectedesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. The network resume for Support & Contact: 195 destinations, 5G where available, six languages.
Support & Contact: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Shares wellsend the answer to travel companionsAlways currentreflects live plans and coveragePrivate by designyour inputs stay in your browserInstant resultsno waiting, no signupMobile friendlyworks on the phone in your handIllustrative profile based on tool design — not measured telemetry.
Capability profile. What Support & Contact does best — the capability profile, honestly ranked.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Install before you flyAirport Wi-Fi is the worst place to set up connectivity.2Download offline mapsThey save data and work in dead zones.3Check unlock statusCarrier-locked phones can't add an eSIM — verify first.4Set an 80% alertA top-up should never surprise you mid-trip.
Pro tips. Four habits for smooth trips — pro tips for Support & Contact.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.One-tap top-upMore data in seconds — no new QR code.24/7 supportReal humans plus the Tele Agent, around the clock.Hotspot includedShare with your laptop or tablet at no extra cost.6 languagesThe app speaks your language, wherever you're from.Keep your WhatsAppYour existing number keeps working on the data line.5G where availableFastest local partner network, selected automatically.
Included with every plan. Six things ship with every plan — the Support & Contact baseline, generous on purpose.
How Support & Contact worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Open the toolNo account needed — it loads instantly in your browser.2Enter your detailsTrip, data needs, destination. The tool does the math.3Get the answerClear result with next steps — save it or act on it.4Apply itJump straight to the plan, setting or page it points to.
Tool walkthrough. Four steps from landing on Support & Contact to having your answer.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.2Pick your planChoose data for your trip — checkout takes about two minutes.3Land connectedSwitch the line on when you arrive — online before baggage claim.
Three-step setup. Buy, scan, land: the whole sequence fits in a coffee queue.

Ready when you are

Join thousands of travelers who land connected. Your eSIM installs in two minutes.

See plans and pricing Talk to the Tele Agent