>
Live version

If it's not right, you get your money back.

Digital products, honest refund windows, no runaround. This is the refund policy that governs every esimgomobile purchase — billing is live now.

Effective date. Last updated September 30, 2026 — this policy is in effect now that billing is live. It applies to every purchase and subscription from day one.

Contents

1.The principle

We sell digital connectivity — there is no box to ship back and no restocking fee to hide behind. Our rule is simple: if you paid for something you couldn't use, through no fault of your own, you get your money back. Every refund request is decided by a human, on the merits, within the windows below.

2.Digital products, no physical returns

eSIMs, virtual numbers and Tele Agent are delivered digitally — by QR code, dashboard activation or account provisioning. There is nothing to mail back. "Returns" here means refunds and service cancellation, handled entirely online.

3.eSIM plans

  • Not installed, not activated — 14 days. If you bought an eSIM plan but never installed or activated it, you can request a full refund within 14 days of purchase.
  • Installed or activated. Once an eSIM is installed and the plan is activated, the data and number are consumed from a live network and cannot be returned to inventory. Refunds after activation apply where the service materially fails — for example the eSIM cannot connect on a compatible device and our support team cannot resolve it.
  • Wrong plan bought by mistake? Tell us before activation and we'll swap it for the right plan or refund you — whichever you prefer.
  • Refunds are void where the eSIM was obtained or used fraudulently.

4.Virtual numbers

  • Unused numbers — 72 hours. A newly purchased virtual number that has not placed or received calls or messages can be refunded in full within 72 hours of purchase.
  • Cancel anytime. Subscriptions can be cancelled from your dashboard at any time; the number stays active until the end of the paid period and does not renew. We do not refund partial months.
  • Number released at period end. After cancellation, the number is released back to the numbering pool at the end of the paid period and may be reissued to someone else — export anything you need before then.
  • If identity verification fails and we cannot issue your number, the purchase is refunded in full automatically.

5.Tele Agent

  • No calls handled — 7 days. If Tele Agent has not answered any calls on your line within 7 days of subscription start, you can request a full refund of that period.
  • Cancel anytime. Cancel from your dashboard at any time; Tele Agent keeps answering until the end of the paid period and does not renew. We do not refund partial months.
  • Service failures. If Tele Agent materially fails to perform as described — for example it stops answering calls — and we cannot fix it within a reasonable time, the affected period is refunded or credited.

6.How refunds are issued

  • Approved refunds go back to your original payment method through our payment provider.
  • Refunds usually appear within a few business days; exact timing depends on your bank or card issuer.
  • We never issue refunds as account credit unless you explicitly ask for it.
  • You receive an email confirmation for every refund, with the amount and the original order reference.

We describe our payment processing in general terms only — for the provider's own policies, see the provider's documentation at checkout.

7.How to request a refund

  1. Email support@esimgomobile.com from the email address on your esimgomobile account.
  2. Include your order reference (from your purchase confirmation) and a sentence about what went wrong.
  3. We confirm receipt within 2 business days and give you a decision — approved, or declined with a clear reason and what you can do next.

If you disagree with a decision, reply and ask for a second review — a different team member re-examines it.

8.Exceptions

  • Refunds are not available for services suspended or terminated for violations of our Terms of Service (for example fraud, spam or robocalling).
  • Consumed usage — data used, minutes consumed, messages sent — is not refundable except where the service itself failed.
  • Promotional or free-trial services carry no refund value.

9.Chargebacks

If something is wrong with a charge, talk to us first — we resolve refund requests faster and more fairly than a bank dispute, and a chargeback freezes your account while the bank investigates. Filing a chargeback without contacting us may result in account suspension until the dispute is resolved.

10.Contact

Refund questions, before or after purchase: support@esimgomobile.com — a human replies to every message.

Frequently asked

Can I cancel a monthly plan?
Yes — cancel from your dashboard any time. The plan runs to the end of the paid period and does not renew; we don't refund partial months.
I bought an eSIM but haven't installed it. Can I get a refund?
Yes — uninstalled, unactivated eSIM plans are refundable in full within 14 days of purchase.
How do I cancel a virtual number or Tele Agent subscription?
From your dashboard, any time. The service runs to the end of the paid period and does not renew; we don't refund partial months.
How long do refunds take to arrive?
Refunds go to your original payment method through our payment provider and usually appear within a few business days, depending on your bank.
Keep reading

The fine print, all in one place.

Terms of Service

Accounts, paid plans, acceptable use, billing, disclaimers and liability.

Read the terms

Privacy Policy

What data we process, what we never collect, and your rights over your information.

Read the privacy policy

Something wrong?

Talk to us first — we resolve refund requests faster and more fairly than a bank dispute.

support@esimgomobile.com

esimgomobile in Portugal

Using returns in Portugal? You are on the local edition — key facts for Portugal (capital Lisbon, dial code +351) are below. esimgomobile plans for Portugal are live now — monthly plans from $8/mo and one-time travel packs from $3.65, with live checkout.

CapitalLisbon
Dial code+351
CurrencyEuro (EUR)
Time zoneUTC+0
Main languagesPortuguese

Plans are live — see plans and pricing.

Inside the app

Take the tour.

A visual walkthrough built for this page — mockups of the exact experience plus photography from the field.

Recent speeds
Bangkok501 Mbps
Tokyo877 Mbps
Istanbul456 Mbps
Recent speeds for Return & Refund Policy — Bangkok, Tokyo, Istanbul: illustrative 5G figures, not live measurements.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
Tolga Utangan
Ready for your trip?
Get your eSIM
“Ready for your trip?” — the banner on Return & Refund Policy: two minutes from curious to connected.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
Network
5G
Return & Refund Policy connected
Network widget for Return & Refund Policy: 5G, full bars — zero ambiguity about the connection.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
esimgomobile.com
API quickstart
curl https://api.esimgomobile.com/v1/esims \
  -H "Authorization: Bearer $KEY" \
  -d '{"country":"RE"}'
200 OK · 101 ms
REST API behind Return & Refund Policy: issue eSIMs programmatically — 200 OK in milliseconds.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Return & Refund Policy · 5G
Signal widget on Return & Refund Policy: network generation and place, always visible.
  1. 1The plan chip: name, allowance and destination in one line.
  2. 2Everything you need to confirm you're on the right plan.
23%
data left
Usage ring on Return & Refund Policy — 23% of data left: the number travelers check most.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
Install
1 Scan2 Add3 Go
The Return & Refund Policy install: QR in three steps — scan, add, go, about two minutes.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
eSIM installedYour Return & Refund Policy plan is ready.
Push · just now
Push notification on Return & Refund Policy: eSIM installed, plan ready to activate.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
esimgomobile.com
new york city buildings
Return & Refund Policy
Travel guides · 8 min read
From the blog: “Return & Refund Policy” — travel guides in about eight minutes.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Atlas 5GB
5 GB · 30 days
Return & Refund Policy
Atlas 5GB — 5 GB · 30 days, prepaid and ready on Return & Refund Policy.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
women wearing bikinis sitting on sand on the beach
Get connected
1 Pick a plan2 Scan QR3 Land online
Three steps on Return & Refund Policy: pick a plan, scan the QR, land online.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
Return & Refund Policy · coverage
5 carriers · automatic selection
Coverage map on Return & Refund Policy: partner networks pinned, selection automatic.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
Speed test
520Mbps
5G · Return & Refund Policy · 20 ms
Illustrative speed readout on Return & Refund Policy: 520 Mbps, 20 ms — example figures, not live measurements.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
Coverage
195
destinations live
Return & Refund Policy5G ready
Check coverage
Coverage at a glance for Return & Refund Policy: 195 destinations live, fastest local partner selected on its own.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
esimgomobile.com
Dashboard
Active eSIMs4
Data left50 GB
Current cityReturn & Refund Policy
Web dashboard on Return & Refund Policy: every eSIM, every trip, 50 GB left — one screen.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
eSIM plan
Atlas UnlimitedUnlimited · 30 days
Return & Refund Policy
Install eSIM
Atlas Unlimited on Return & Refund Policy — Unlimited · 30 days, prepaid with the full price shown before you pay.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
My eSIM
55%10 GB left
Days left25
Top up+10 GB
Data dashboard on Return & Refund Policy: 55% remaining, days left, top-up one tap away.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
31
free tools
launch fact
Launch fact behind Return & Refund Policy: 31 free tools — a fixed figure, not live telemetry.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
Language
DeutschEspañolEnglish
Language picker on Return & Refund Policy — Deutsch, Español, English: the app speaks six languages.
  1. 1Usage ring compresses the whole plan into one glanceable number.
  2. 2Percent remaining is the only metric most travelers check.
vs roaming
esimgomobile eSIMone price
Carrier roamingper-day fees
10 GB · 14 days · Return & Refund Policy
The honest comparison on Return & Refund Policy: one prepaid eSIM price versus carrier roaming.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
wing of flying airplane — Return & Refund Policy: The group chat stays live across every border you cross.
Return & Refund Policy: The group chat stays live across every border you cross.
woman standing in front of a laptop — Return & Refund Policy: From departure lounge to arrival hall, the data never drops.
Return & Refund Policy: From departure lounge to arrival hall, the data never drops.
elderly man and woman looking at documents — Return & Refund Policy: Check-in lines move faster when your documents are on your phone.
Return & Refund Policy: Check-in lines move faster when your documents are on your phone.
father with son walking near light aircraft — Return & Refund Policy: Duty-free browsing: price-checked against home before buying.
Return & Refund Policy: Duty-free browsing: price-checked against home before buying.
man carrying orange backpack — Return & Refund Policy: The museum queue skips itself: tickets bought online, straight to the door.
Return & Refund Policy: The museum queue skips itself: tickets bought online, straight to the door.
Vjanodic WERSOV — Return & Refund Policy: Real journeys, real connectivity — this is what the product is for.
Return & Refund Policy: Real journeys, real connectivity — this is what the product is for.
Victor Lucas — Return & Refund Policy: Border crossings without the paperwork shuffle: ID photos stored on the phone.
Return & Refund Policy: Border crossings without the paperwork shuffle: ID photos stored on the phone.
a woman inside a restaurant using a laptop — Return & Refund Policy: The red-eye recovery: hotel early-check-in arranged mid-flight.
Return & Refund Policy: The red-eye recovery: hotel early-check-in arranged mid-flight.
night street scene in tokyo s urban landscape — Return & Refund Policy: The commute, handled: podcasts downloaded, messages sent, no dead zones.
Return & Refund Policy: The commute, handled: podcasts downloaded, messages sent, no dead zones.
paris street photo — Return & Refund Policy: The modern arrival: online before the seatbelt sign goes off.
Return & Refund Policy: The modern arrival: online before the seatbelt sign goes off.
eifel tower from the port liena — Return & Refund Policy: Platform to platform: tickets, timetables and taxis in one hand.
Return & Refund Policy: Platform to platform: tickets, timetables and taxis in one hand.
Irina Yankovaya — Return & Refund Policy: Downtown, connected: the eSIM finds the fastest local network on its own.
Return & Refund Policy: Downtown, connected: the eSIM finds the fastest local network on its own.
iconic blue dome church overlooking santorini coastline — Return & Refund Policy: Café office: hotspot running, video call stable, no hotel Wi-Fi roulette.
Return & Refund Policy: Café office: hotspot running, video call stable, no hotel Wi-Fi roulette.
smiling women on beach in fog — Return & Refund Policy: Old town, new tricks: translation apps working in real time.
Return & Refund Policy: Old town, new tricks: translation apps working in real time.
group of people on the beach — Return & Refund Policy: Harbor views with full bars: coverage where travelers actually go.
Return & Refund Policy: Harbor views with full bars: coverage where travelers actually go.
a woman in white hijab using a laptop — Return & Refund Policy: The connected trip: maps, messages and translation, all on one eSIM.
Return & Refund Policy: The connected trip: maps, messages and translation, all on one eSIM.
close up shot of black microphone and headphones — Return & Refund Policy: Market mornings: look up the dish, translate the menu, pay by phone.
Return & Refund Policy: Market mornings: look up the dish, translate the menu, pay by phone.
aerial view of manhattan skyline and hudson river — Return & Refund Policy: The last night: photo album backed up, memories safe before wheels-up.
Return & Refund Policy: The last night: photo album backed up, memories safe before wheels-up.
a group of people with a laptop — Return & Refund Policy: The long layover: streaming, working and messaging, all covered.
Return & Refund Policy: The long layover: streaming, working and messaging, all covered.
cityscape with multistory house exteriors under cloudy sky — Return & Refund Policy: Street-food stalls and mobile pay: dinner ordered without a word of the language.
Return & Refund Policy: Street-food stalls and mobile pay: dinner ordered without a word of the language.

Explainer

Return & Refund Policy: the full picture

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

Explainer

How it works, step by step

  1. Choose data that fits the trip
    • Short city break? 5 GB. Two weeks with maps and video calls? 20 GB. Working remotely or hotspotting? 50 GB or Unlimited.
    • Every plan shows exactly what you get — no asterisks.
  2. Install in two minutes
    • Buy, scan the QR code, done. The whole thing happens on your phone, wherever you are.
    • Install days before you fly or minutes before boarding — your call.
  3. Switch on and go
    • Enable the eSIM line in settings when you arrive. It connects to the fastest local partner network on its own.
    • Your home number keeps working for calls and texts on your physical SIM if you keep it active.

Explainer

Good to know

  • Buy and install your eSIM before departure — airport Wi-Fi is the worst place to set up connectivity.
  • If a page won't load, toggle airplane mode for ten seconds — it forces a fresh network attach.
  • Charge your phone before long travel days; weak signal areas drain batteries faster.
  • Screenshot your hotel address and booking confirmations — you'll want them with no signal.
  • Download offline maps for your destination — they save data and work in dead zones.
  • Check that your phone is carrier-unlocked before you buy any eSIM — locked phones can't add one.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

Charts & explainers

Return & Refund Policy, visualized.

Return & Refund Policy — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Return & Refund Policy — data dashboard. Plan allowances, validity windows and a typical usage curve for Return & Refund Policy — hover for exact values.
How Return & Refund Policy worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Get the answerClear result with next steps — save it or act on it.2Apply itJump straight to the plan, setting or page it points to.3Enter your detailsTrip, data needs, destination. The tool does the math.4Open the toolNo account needed — it loads instantly in your browser.
Tool walkthrough. Every tool on esimgomobile follows the same honest pattern: input, math, answer.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Keep home SIM for 2FABank codes still arrive while data runs on the eSIM.2Download offline mapsThey save data and work in dead zones.3Check unlock statusCarrier-locked phones can't add an eSIM — verify first.4Install before you flyAirport Wi-Fi is the worst place to set up connectivity.
Pro tips. Four habits for smooth trips — pro tips for Return & Refund Policy.
Plan comparison matrixEvery plan for every destination we cover — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to every destination we cover.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. All four Atlas plans work in every destination we cover; pick by trip length and appetite for data.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.Keep your WhatsAppYour existing number keeps working on the data line.Hotspot includedShare with your laptop or tablet at no extra cost.5G where availableFastest local partner network, selected automatically.6 languagesThe app speaks your language, wherever you're from.24/7 supportReal humans plus the Tele Agent, around the clock.One-tap top-upMore data in seconds — no new QR code.
Included with every plan. From 5 GB to Unlimited, the inclusions don't shrink.
Return & Refund Policy: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Instant resultsno waiting, no signupShares wellsend the answer to travel companionsPrivate by designyour inputs stay in your browserAlways currentreflects live plans and coverageMobile friendlyworks on the phone in your handIllustrative profile based on tool design — not measured telemetry.
Capability profile. What Return & Refund Policy does best — the capability profile, honestly ranked.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Land connectedSwitch the line on when you arrive — online before baggage claim.2Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.3Pick your planChoose data for your trip — checkout takes about two minutes.
Three-step setup. Three steps, about two minutes — the Return & Refund Policy ritual, no store visit.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data2The family organizer
One tool, every traveler's needs covered.
esimgomobile network data3The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data4The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data
Use cases. Planners, sprinters, remote workers, families — who's it for.
Network at a glanceCoverage facts, network-wideNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available, auto-selectedesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. Every destination connects to the fastest available local partner network automatically.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Does hotspot work?
Yes — share your connection with laptop or tablet.
Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
How fast is setup?
About two minutes: plan, QR scan, done.
Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
FAQ at a glance. Six questions every traveler asks — the Return & Refund Policy answers, one screen.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. Gigabytes translated into hours — the Return & Refund Policy usage guide.

Take us with you, connected

Join thousands of travelers who land connected. Your eSIM installs in two minutes.

See plans and pricing Talk to the Tele Agent