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We're here to help.

Questions about plans, eSIMs, numbers or Tele Agent — email us. A human replies to every message.

support@esimgomobile.com

Before you write

Is it just you, or is it us?

Check the live system status first — component states are read straight from the platform, never invented. If everything is green, email us and a human replies.

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FAQ

Frequently asked.

Is esimgomobile live?
Yes — plans are live with real checkout, your dashboard activates after your first purchase, and a human replies to every message.
How do I install an esimgomobile eSIM?
After purchase you get a QR code instantly. iPhone: Settings → Cellular → Add eSIM → scan. Android: Settings → Network → SIMs → Add eSIM → scan. Your dashboard can re-issue the code anytime.
Why do you need my ID?
Real phone numbers are regulated. Carriers require identity verification before issuing numbers in most countries — we collect it once at signup and handle the compliance.
What is Tele Agent?
Our AI receptionist: it answers your business calls 24/7, books appointments into your calendar, takes messages and sends you a summary after every call. Details on the Tele Agent page.
Can AI agents use esimgomobile?
Yes — that's a core use case. Agents get API keys and our MCP server to buy data, provision eSIMs, rent numbers and manage Tele Agent programmatically. See Developers.
How do I request a support call?
Use the request-a-call form on this page. We queue every request and call you back in your chosen time window.
Do you offer phone support?
Yes — request a callback with the form above, or reach us any time by email. Tele Agent is our AI receptionist for your business lines, not our support line.
What are your support hours?
Our support team is available during business hours, and we monitor email every day — a human replies to every message.
Can I get help in my language?
Yes — we support the same six languages as this site: English, Spanish, French, German, Portuguese and Japanese.
How do I contact support?
Email support@esimgomobile.com — we reply to every message.

esimgomobile in Portugal

Using support in Portugal? You are on the local edition — key facts for Portugal (capital Lisbon, dial code +351) are below. esimgomobile plans for Portugal are live now — monthly plans from $8/mo and one-time travel packs from $3.65, with live checkout.

CapitalLisbon
Dial code+351
CurrencyEuro (EUR)
Time zoneUTC+0
Main languagesPortuguese

Plans are live — see plans and pricing.

Inside the app

esimgomobile in action.

A visual walkthrough built for this page — mockups of the exact experience plus photography from the field.

Virtual number
+1 205 653 5888
Routes toSupport & Contact
SMS + voiceEnabled
Your second line on Support & Contact: +1 205 653 5888 — real number, SMS and voice enabled.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Tele Agent
“Setting up your Support & Contact line…”
AI voice agent on Support & Contact — answers spoken aloud, never a support ticket.
  1. 1The plan card shows exactly what you're buying — data, days, destination.
  2. 2One tap starts the two-minute QR install.
Support & Contact · coverage
5 carriers · automatic selection
Coverage map on Support & Contact: partner networks pinned, selection automatic.
  1. 1Mockups illustrate the product flow — captions describe what's real.
  2. 2Figures labeled as examples show sample data, never live telemetry.
people on a video call
Your trip is calling.
Get your eSIM
“Your trip is calling.” — the banner on Support & Contact: two minutes from curious to connected.
  1. 1A real support transcript: the question, then the specific answer.
  2. 2This is what 'AI support' actually looks like in practice.
Support
How does Support & Contact work?
Enter your trip details and get an instant answer — no account needed.
Support snippet — Support & Contact: what it does, in one honest answer.
  1. 1A real traveler quote, tied to the destination it mentions.
  2. 2Reviews reference actual trips, not generic praise.
My eSIM
81%20 GB left
Days left22
Top up+10 GB
Data dashboard on Support & Contact: 81% remaining, days left, top-up one tap away.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
94%
data left
Usage ring on Support & Contact — 94% of data left: the number travelers check most.
  1. 1The plan chip: name, allowance and destination in one line.
  2. 2Everything you need to confirm you're on the right plan.
esimgomobile.com
Dashboard
Active eSIMs1
Data left10 GB
Current citySupport & Contact
Web dashboard on Support & Contact: every eSIM, every trip, 10 GB left — one screen.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
Atlas 20GB
20 GB · 30 days
Support & Contact
Atlas 20GB — 20 GB · 30 days, prepaid and ready on Support & Contact.
  1. 1Signal widget: network generation and destination, always visible.
  2. 2Five bars, zero ambiguity about what you're connected to.
Install
1 Scan2 Add3 Go
The Support & Contact install: QR in three steps — scan, add, go, about two minutes.
  1. 1Illustrative speed readout: sample carrier, city and latency figures.
  2. 2The meter demonstrates the readout — figures are examples, not live measurements.
Network
5G
Support & Contact connected
Network widget for Support & Contact: 5G, full bars — zero ambiguity about the connection.
  1. 1Live usage ring: see remaining data at a glance, no mental math.
  2. 2Top-up button sits right where you need it when data runs low.
eSIM installedYour Support & Contact plan is ready.
Push · just now
Push notification on Support & Contact: eSIM installed, plan ready to activate.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
Coverage
195
destinations live
Support & Contact5G ready
Check coverage
Coverage at a glance for Support & Contact: 195 destinations live, fastest local partner selected on its own.
  1. 1The Tele Agent answers in plain language — no telecom jargon.
  2. 2Every answer is specific to your trip, not a generic FAQ.
Why travelers pick it
  • 24/7 support
  • 5G where available
  • Instant QR install
Why travelers pick Support & Contact: 24/7 support, 5G where available, Instant QR install.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
a phone s user interface with applications
Get connected
1 Pick a plan2 Scan QR3 Land online
Three steps on Support & Contact: pick a plan, scan the QR, land online.
  1. 1The roaming math, made visible: one price versus per-day carrier fees.
  2. 2This is the comparison most travelers never see until the bill.
esimgomobile.com
Plans for Support & Contact
Atlas 5GB5 GB · 30 days
Atlas 20GB20 GB · 30 days
Atlas 50GB50 GB · 60 days
Compare plans
Plan picker on Support & Contact: 5GB, 20GB, 50GB and Unlimited — pick by trip, not fine print.
  1. 1Three plans side by side so the trade-off is obvious.
  2. 2Pick by trip length, not by decoding fine print.
esimgomobile.com
API quickstart
curl https://api.esimgomobile.com/v1/esims \
  -H "Authorization: Bearer $KEY" \
  -d '{"country":"SU"}'
200 OK · 85 ms
REST API behind Support & Contact: issue eSIMs programmatically — 200 OK in milliseconds.
  1. 1The dashboard keeps every eSIM, every trip, in one place.
  2. 2Rows show data left, days left and current city at a glance.
smiling women on beach in fog
Ready for your trip?
Get your eSIM
Live now · no waitlist
“Ready for your trip?” — the CTA card on Support & Contact: plans live now, no waitlist.
  1. 1Coverage status at a glance: data live, number available, 5G ready.
  2. 2Green means go — no guessing about what's supported.
Recent speeds
Bali599 Mbps
Marrakech464 Mbps
Lisbon648 Mbps
Recent speeds for Support & Contact — Bali, Marrakech, Lisbon: illustrative 5G figures, not live measurements.
  1. 1Coverage pins show where partner networks are live.
  2. 2The map answers the only question that matters: will it work there?
esimgomobile.com
Checkout
Atlas 20GB — Support & Contacttotal
Taxescalculated
Pay securely
256-bit encrypted · Amazon Pay
Secure checkout on Support & Contact: Atlas 20GB, full price up front, no fine print.
  1. 1Checkout shows the full price before you pay. Nothing hidden.
  2. 2Amazon Pay handles payment securely; taxes are calculated for you.
airplane wing and thick clouds — Support & Contact: The sunrise ferry: tickets in the wallet app, timetable cached offline.
Support & Contact: The sunrise ferry: tickets in the wallet app, timetable cached offline.
Tiago Ventura — Support & Contact: Plazas and promenades: video calls home with the view behind you.
Support & Contact: Plazas and promenades: video calls home with the view behind you.
stunning new york city skyline at night — Support & Contact: The conference badge: QR ticket scanned, session schedule synced.
Support & Contact: The conference badge: QR ticket scanned, session schedule synced.
airplane landing over park visitors — Support & Contact: Golden hour, fully online — photo backups upload before dinner.
Support & Contact: Golden hour, fully online — photo backups upload before dinner.
person using smartphone with green screen at desk — Support & Contact: Old town, new tricks: translation apps working in real time.
Support & Contact: Old town, new tricks: translation apps working in real time.
aerial view of fira santorini s white structures — Support & Contact: The night bus: entertainment downloaded, messages queued, rest easy.
Support & Contact: The night bus: entertainment downloaded, messages queued, rest easy.
teddy bear sitting atop luggage left in airport — Support & Contact: Coast roads and country lanes — the map keeps up wherever you roam.
Support & Contact: Coast roads and country lanes — the map keeps up wherever you roam.
woman working with documents in office — Support & Contact: From departure lounge to arrival hall, the data never drops.
Support & Contact: From departure lounge to arrival hall, the data never drops.
eberhard grossgasteiger — Support & Contact: Harbor views with full bars: coverage where travelers actually go.
Support & Contact: Harbor views with full bars: coverage where travelers actually go.
eiffel tower — Support & Contact: Street level: navigation, rideshares and reviews, all instant.
Support & Contact: Street level: navigation, rideshares and reviews, all instant.
photo of the city against a cloudy sky — Support & Contact: The long layover: streaming, working and messaging, all covered.
Support & Contact: The long layover: streaming, working and messaging, all covered.
Roy Serafin — Support & Contact: Family group chat: location shared, dinner plans settled in minutes.
Support & Contact: Family group chat: location shared, dinner plans settled in minutes.
a portrait of a woman wearing a headset — Support & Contact: The welcome home: eSIM deleted in one tap, no contract to cancel.
Support & Contact: The welcome home: eSIM deleted in one tap, no contract to cancel.
hiker admiring majestic albanian mountains — Support & Contact: Coworking abroad: laptop tethered, calls crisp, deadlines met.
Support & Contact: Coworking abroad: laptop tethered, calls crisp, deadlines met.
view of the eiffel tower at sunset paris france — Support & Contact: Platform to platform: tickets, timetables and taxis in one hand.
Support & Contact: Platform to platform: tickets, timetables and taxis in one hand.
man and woman wearing black headset smiling at each other — Support & Contact: Rain or shine, the connection holds — weather doesn't throttle data.
Support & Contact: Rain or shine, the connection holds — weather doesn't throttle data.
couples walking on the sandy beach — Support & Contact: The group chat stays live across every border you cross.
Support & Contact: The group chat stays live across every border you cross.
Anurag Jamwal — Support & Contact: The food tour: every recommendation looked up on the spot.
Support & Contact: The food tour: every recommendation looked up on the spot.
Josh Hild — Support & Contact: Hiking the ridge: trail map offline, emergency numbers saved.
Support & Contact: Hiking the ridge: trail map offline, emergency numbers saved.
Stan Versluis — Support & Contact: The departure board flips: gate found, lounge located, all on the eSIM.
Support & Contact: The departure board flips: gate found, lounge located, all on the eSIM.

Explainer

Support & Contact: the full picture

Everything on this page exists to answer one question well: how does esimgomobile fit into your trip? The sections below go deep so you never need a second tab.

The long version is the rest of this page — plans, mechanics, edge cases and honest trade-offs, written the way we'd explain it to a friend.

The short version: prepaid travel eSIMs across 195 destinations, installed by QR code in two minutes, managed from a dashboard, with an AI agent on call when you need a human-style answer fast.

Explainer

How it works, step by step

  1. Choose data that fits the trip
    • Short city break? 5 GB. Two weeks with maps and video calls? 20 GB. Working remotely or hotspotting? 50 GB or Unlimited.
    • Every plan shows exactly what you get — no asterisks.
  2. Install in two minutes
    • Buy, scan the QR code, done. The whole thing happens on your phone, wherever you are.
    • Install days before you fly or minutes before boarding — your call.
  3. Switch on and go
    • Enable the eSIM line in settings when you arrive. It connects to the fastest local partner network on its own.
    • Your home number keeps working for calls and texts on your physical SIM if you keep it active.

Explainer

Good to know

  • WhatsApp, iMessage and FaceTime keep your existing number on a data eSIM — no need to tell anyone a new number.
  • Hotspot sparingly: one laptop tethered all day can burn through a week of phone data.
  • Buy and install your eSIM before departure — airport Wi-Fi is the worst place to set up connectivity.
  • Set a data alert at 80% so a top-up never surprises you mid-trip.
  • Charge your phone before long travel days; weak signal areas drain batteries faster.
  • Screenshot your hotel address and booking confirmations — you'll want them with no signal.

These are the details that separate a smooth trip from a stressful one — small, unglamorous, and worth more than any feature list.

Explainer

Why travelers switch

The Tele Agent closes the remaining gap: a question at midnight in a foreign terminal gets an answer in seconds, not a support ticket.

Roaming bills taught a generation to fear their phones abroad. The eSIM generation simply never learned that fear — data is prepaid, visible and finite.

And because everything is prepaid through Amazon Pay, the commercial relationship is simple: you pay for data, you get data, it ends when it ends.

The data room

Every chart that matters for Support & Contact.

Support & Contact — data dashboard

The product's headline numbers, switchable by dataset.

195
destinations live
global footprint
4
Atlas plans
prepaid, no contracts
~2 min
typical install
QR scan to online
6
app languages
EN ES FR DE PT JA
Atlas 5GB: 5 GB over 30 days — Weekend breaks & light useAtlas 5GB 5 GBAtlas 20GB: 20 GB over 30 days — Two-week trips & daily useAtlas 20GB 20 GBAtlas 50GB: 50 GB over 60 days — Remote work & hotspottingAtlas 50GB 50 GBAtlas Unlimited: Unlimited over 30 days — Heavy use, zero meteringAtlas Unlimited Unlimited
Atlas 5GB: 30-day validityAtlas 5GB 30 daysAtlas 20GB: 30-day validityAtlas 20GB 30 daysAtlas 50GB: 60-day validityAtlas 50GB 60 daysAtlas Unlimited: 30-day validityAtlas Unlimited 30 days
Illustrative — D1: 100% of maxIllustrative — D10: 70% of maxIllustrative — D20: 42% of maxIllustrative — D30: 12% of maxDay 1Day 10Day 20Day 30IllustrativeIllustrative 20 GB burn-down at moderate use.

Hover any bar or point for its exact value. Tabs switch datasets — everything on this panel is computed from live product data unless labeled illustrative.

Support & Contact — data dashboard. Plan allowances, validity windows and a typical usage curve for Support & Contact — hover for exact values.
How Support & Contact worksFour steps from question to answerHow this tool worksBuilt to answer one question well.1Open the toolNo account needed — it loads instantly in your browser.2Get the answerClear result with next steps — save it or act on it.3Enter your detailsTrip, data needs, destination. The tool does the math.4Apply itJump straight to the plan, setting or page it points to.
Tool walkthrough. Every tool on esimgomobile follows the same honest pattern: input, math, answer.
Every plan includesNo tiers of basic dignity — these ship with all plansEvery plan includesThe baseline is generous on purpose.Keep your WhatsAppYour existing number keeps working on the data line.6 languagesThe app speaks your language, wherever you're from.24/7 supportReal humans plus the Tele Agent, around the clock.Hotspot includedShare with your laptop or tablet at no extra cost.One-tap top-upMore data in seconds — no new QR code.5G where availableFastest local partner network, selected automatically.
Included with every plan. Six things ship with every plan — the Support & Contact baseline, generous on purpose.
Questions, answeredThe six things everyone asks firstQuestions, answeredShort answers, no sales pitch.Do I keep my number?
Yes — WhatsApp & iMessage keep working on your existing number.
What if data runs out?
80% alert, then one-tap top-up. No bill shock.
Is it a contract?
No — prepaid. Service simply stops instead of charging extra.
Which phones work?
Any carrier-unlocked, eSIM-capable iPhone or Android.
How fast is setup?
About two minutes: plan, QR scan, done.
Does hotspot work?
Yes — share your connection with laptop or tablet.
FAQ at a glance. Short answers, no sales pitch — the questions first, always.
What your gigabytes meanTypical hourly usage per activityWhat your gigabytes meanTranslate plan sizes into real travel behavior.Maps & navigation≈ 5 MB / hourMessaging & email≈ 20 MB / hourSocial browsing≈ 150 MB / hourVideo calls≈ 600 MB / hourHD streaming≈ 1.5 GB / hourTypical usage rates — actual consumption varies by app and quality settings.
Data usage guide. A 20 GB plan covers roughly two weeks of normal travel use.
Pro tipsFour habits of the always-connectedPro tipsSmall habits, big difference.1Keep home SIM for 2FABank codes still arrive while data runs on the eSIM.2Download offline mapsThey save data and work in dead zones.3Set an 80% alertA top-up should never surprise you mid-trip.4Screenshot bookingsHotel address & confirmations, available with no signal.
Pro tips. Four habits for smooth trips — pro tips for Support & Contact.
Network at a glanceCoverage facts, network-wideNetwork at a glanceThe numbers that matter before you buy.195destinations liveesimgomobile network data5Gwhere available, auto-selectedesimgomobile network data6app languagesesimgomobile network data2 mintypical install timeesimgomobile network dataPlus: local numbers where available, hotspot included, 24/7 support.Prepaid only — when the plan ends, it simply stops. No contracts.
Coverage facts. The network resume for Support & Contact: 195 destinations, 5G where available, six languages.
Support & Contact: capability profileWhat the tool is good at — illustrative profileCapability profileFive strengths, ranked by what users feel first.Always currentreflects live plans and coveragePrivate by designyour inputs stay in your browserInstant resultsno waiting, no signupShares wellsend the answer to travel companionsMobile friendlyworks on the phone in your handIllustrative profile based on tool design — not measured telemetry.
Capability profile. What Support & Contact does best — the capability profile, honestly ranked.
Who it's forFour travelers, one toolWho it's forBuilt for real trip shapes, not personas.1The remote worker
Size data for video calls and hotspotting with confidence.
esimgomobile network data2The planner
Compare before you commit — know the right plan weeks ahead.
esimgomobile network data3The family organizer
One tool, every traveler's needs covered.
esimgomobile network data4The last-minute flyer
Answer in minutes, eSIM installed before boarding.
esimgomobile network data
Use cases. If you recognize yourself here, the tool will pay for its click.
Get connected in three stepsFrom purchase to online in about two minutesGet connected in three stepsNo store visit, no plastic SIM, no waiting for the post.1Pick your planChoose data for your trip — checkout takes about two minutes.2Land connectedSwitch the line on when you arrive — online before baggage claim.3Scan the QR codeThe eSIM installs straight onto your phone. No store, no plastic SIM.
Three-step setup. Three steps, about two minutes — the Support & Contact ritual, no store visit.
Plan comparison matrixEvery plan for every destination we cover — data, validity, best fitPlans at a glanceFour prepaid plans cover every kind of trip to every destination we cover.PLANDATAVALIDITYAtlas 5GBWeekend breaks & light use5 GB30 daysAtlas 20GBTwo-week trips & daily use20 GB30 daysAtlas 50GBRemote work & hotspotting50 GB60 daysAtlas UnlimitedHeavy use, zero meteringUnlimited30 days
Plan comparison matrix. All four Atlas plans work in every destination we cover; pick by trip length and appetite for data.

Take us with you, connected

Prepaid, no contracts, no roaming surprises. The whole setup takes about two minutes.

See plans and pricing Talk to the Tele Agent